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5Autoupdate not working. Mac OS 10.9.5 SAV Home Edition 9.1.5

Hi all,

Autoupdate is not running, no matter what I do...

I checked the forum and the solution fo Mac OS 10.6.x

sudo rm -rf /Library/Caches/com.sophos.sau/ ; /usr/bin/SophosUpdate

give me an error message.

Error: create socket signature /var/run/com.sophos.sau.ipc!

in the logs I found this:

 

10/1/14 9:23:47.486 AM SophosWebIntelligence[66]: tcp_connection_destination_prepare_complete 4743 connectx to 82.135.118.38#443 failed: 51 - Network is unreachable
10/1/14 9:23:47.486 AM SophosWebIntelligence[66]: tcp_connection_handle_destination_prepare_complete 4743 failed to connect
10/1/14 9:23:47.486 AM SophosWebIntelligence[66]: tcp_connection_destination_prepare_complete 4743 connectx to 82.135.118.38#443 failed: 51 - Network is unreachable
10/1/14 9:23:47.486 AM SophosWebIntelligence[66]: tcp_connection_handle_destination_prepare_complete 4743 failed to connect
10/1/14 9:23:47.516 AM SophosSXLD[67]: [SMESXLInterface.m:427] no DNS addresses found
10/1/14 9:23:47.568 AM SophosSXLD[67]: [SMESXLInterface.m:427] no DNS addresses found
10/1/14 9:23:47.854 AM SophosSXLD[67]: 20141001 072347.854 P        67 T      1334 ------ 2       - Warning: EARLY TIMEOUT: dns context 0 has 13947 ms before it should time out\n

Thanks!

:1019357


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Parents
  • Thanks for the logs.  Looks like v9.1 Preview is installed.  Perhaps you downloaded that from another forum post on here.  Anyway, for whatever reason the program last successfully updated back mid-September and then stopped.  The last line in the updating log shows AutoUpdate kicked off an updated immediately after completing a download and then never completed it...

    com.sophos.autoupdate: Download completed at 07:06:09 16 September 2014
    com.sophos.autoupdate: Update started at 07:06:09 16 September 2014
    -- END OF LOG --

    I downloaded the preview version of v9.1 and tried to update - it failed.  Looks like the server isn't there for the program to connect to any more.  So I'd say anyone that installed v9.1 and the program hasn't kept up with regular updates will have a problem.

    Easy fix.  Download the latest version (currently v9.2.2 as of writing) and install it over the top...

    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx 

    :1019757

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Thanks for the logs.  Looks like v9.1 Preview is installed.  Perhaps you downloaded that from another forum post on here.  Anyway, for whatever reason the program last successfully updated back mid-September and then stopped.  The last line in the updating log shows AutoUpdate kicked off an updated immediately after completing a download and then never completed it...

    com.sophos.autoupdate: Download completed at 07:06:09 16 September 2014
    com.sophos.autoupdate: Update started at 07:06:09 16 September 2014
    -- END OF LOG --

    I downloaded the preview version of v9.1 and tried to update - it failed.  Looks like the server isn't there for the program to connect to any more.  So I'd say anyone that installed v9.1 and the program hasn't kept up with regular updates will have a problem.

    Easy fix.  Download the latest version (currently v9.2.2 as of writing) and install it over the top...

    http://www.sophos.com/en-us/products/free-tools/sophos-antivirus-for-mac-home-edition/download.aspx 

    :1019757

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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