Videos are not enough

To answer the questions:

1. The scan has probably encountered a large file, or folder full of files. It may look ‘‘‘‘stuck’’’’ but often it is processing all the files in the background. I’’’’d say the best way to proceed is to stop the scan. Then either disconnect any external drives (like backup drives etc. that have loads and loads of files), or exclude the paths from a custom scan, and then re-run the scan.

Sounds like you have already checked out our videos. This video explains scanning your mac with a custom scan and excluding paths so it runs quicker:

2. Works for me on 10.9.5:

3. I can’’’’t honestly remember the last time I saw something mentioned in the SAV scan log that should be worried about - ever, in fact. And that’’’’s not speaking as a consumer, but as a veteran engineer in Support looking at scan logs etc. for years and years.

Go on, prove me wrong :). Post the extract of your log file and maybe you’’’’ll have the most critical problem with the scan ever :).

Finding the logs (in case the right-click still isn’’’’t working): http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

4. You can list things you like, don’’’’t like, and things you’’’’d like to see as a new post on this board. We’’’’re working to release a new product feature request system but that won’’’’t be ready for a few months.

To answer the questions:

1. The scan has probably encountered a large file, or folder full of files. It may look ‘‘‘‘stuck’’’’ but often it is processing all the files in the background. I’’’’d say the best way to proceed is to stop the scan. Then either disconnect any external drives (like backup drives etc. that have loads and loads of files), or exclude the paths from a custom scan, and then re-run the scan.

Sounds like you have already checked out our videos. This video explains scanning your mac with a custom scan and excluding paths so it runs quicker:

2. Works for me on 10.9.5:

3. I can’’’’t honestly remember the last time I saw something mentioned in the SAV scan log that should be worried about - ever, in fact. And that’’’’s not speaking as a consumer, but as a veteran engineer in Support looking at scan logs etc. for years and years.

Go on, prove me wrong :). Post the extract of your log file and maybe you’’’’ll have the most critical problem with the scan ever :).

Finding the logs (in case the right-click still isn’’’’t working): http://openforum.sophos.com/t5/Mac-tools-help/Where-are-the-logs-for-SAV-for-Mac/td-p/16091

4. You can list things you like, don’’’’t like, and things you’’’’d like to see as a new post on this board. We’’’’re working to release a new product feature request system but that won’’’’t be ready for a few months.