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cannot update sophos and cannot unlock preferences

luca78nero

Dear all,

I'll try to be very brief... I am running OSX 10.7 and the autoupdate of Sophos seems deactivated (see attachments). In the beginning everything was working fine with version 8...  a couple of months ago, I realised that the autoupdate and manual update stopped working and were grey (attachement).. could not find a solution, so I decided to uninstall version 8 and try to install version 9, which I did ... for a couple of hours (probably until next reboot) everything worked fine, after that the problem came back... and not only, now on version 9, i cannot even unlock the preferences...


I know it is highly unlikely, i even performed a complete scan (which is apparently running and working) without any negative result, but it i have the same feeling as when a process or undesired "object" is blocking autupdate and preferences access to avoid being removed or so... in a few words, the tipical virus/malware behaviour...the mac is maybe a bit slower but I did not recognize any strange things though.....

any ideas on how to solve this?

Thanks

Luca

:1018225


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  • 0

    hey

    the only Sophos related process i could spot was "sophosUIserver", I quit that, although it immediately restarted and apparently this allowed me at least to unlock the preferences... but still, the fields with the credentials are empty, no matter if I choose to use the system proxy settings, the custom proxy settings or no proxy at all (and anyway I have no clue in what credentials to use if I would use custom settings)... anyway the autoupdate is still not configured.

    Also restoring defaul, did not help.

    screenshot is attached...

    thanks.

    :1018279
Reply
  • 0

    hey

    the only Sophos related process i could spot was "sophosUIserver", I quit that, although it immediately restarted and apparently this allowed me at least to unlock the preferences... but still, the fields with the credentials are empty, no matter if I choose to use the system proxy settings, the custom proxy settings or no proxy at all (and anyway I have no clue in what credentials to use if I would use custom settings)... anyway the autoupdate is still not configured.

    Also restoring defaul, did not help.

    screenshot is attached...

    thanks.

    :1018279
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