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cannot update sophos and cannot unlock preferences

luca78nero

Dear all,

I'll try to be very brief... I am running OSX 10.7 and the autoupdate of Sophos seems deactivated (see attachments). In the beginning everything was working fine with version 8...  a couple of months ago, I realised that the autoupdate and manual update stopped working and were grey (attachement).. could not find a solution, so I decided to uninstall version 8 and try to install version 9, which I did ... for a couple of hours (probably until next reboot) everything worked fine, after that the problem came back... and not only, now on version 9, i cannot even unlock the preferences...


I know it is highly unlikely, i even performed a complete scan (which is apparently running and working) without any negative result, but it i have the same feeling as when a process or undesired "object" is blocking autupdate and preferences access to avoid being removed or so... in a few words, the tipical virus/malware behaviour...the mac is maybe a bit slower but I did not recognize any strange things though.....

any ideas on how to solve this?

Thanks

Luca

:1018225


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  • 0

    I've seen this before where SAV is installed when there is no network connection and even when you enable it (like turning WiFi on) you don't get credentials filled in until the process is killed.  Try this:

    1. Open Activity Monitor from Spotlight.
    2. Locate AutoUpdate process and force quit it.
    3. Wait a few seconds.
    4. Force an update.

    Check if the process restarts and fills in the details for the updating address and username.

    Oh and this is the 'Home Edition' right?  Downloaded from sophos.com yourself?  If you're not sure how about uninstall and reinstall the new v9.1 and testing that:

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

    :1018253

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    I've seen this before where SAV is installed when there is no network connection and even when you enable it (like turning WiFi on) you don't get credentials filled in until the process is killed.  Try this:

    1. Open Activity Monitor from Spotlight.
    2. Locate AutoUpdate process and force quit it.
    3. Wait a few seconds.
    4. Force an update.

    Check if the process restarts and fills in the details for the updating address and username.

    Oh and this is the 'Home Edition' right?  Downloaded from sophos.com yourself?  If you're not sure how about uninstall and reinstall the new v9.1 and testing that:

    http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/SAV-for-Mac-9-1-Preview/td-p/18025

    :1018253

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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