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sophos failure

nulli

there is an x in the sophos icon and when i try to update the Sophos Autoupdate Status tells me 'could not contact primary server' - i'm running a sophos 8.0.23 on an apple minimac 2.53GHz Intel Core 2 Duo on a mac os x 10.9.2 - i get this message when i am connected to my server - how do i remedy this situation?

thank you

michael rebert aka nulli

:1016689


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  • 0

    I'm seeing this also - on two separate Macs.  Therefore it seems to be a server problem and nothing broken on your computer.

    This kind of problem normally resolves itself after a while.

    :1016691
  • 0

    Hi

    Seems to be a problem with the URL for the v9.08 Home Edition. 

    Started failing to update at about 5am AEST. Note that the clocks changed this weekend in SE australia. My log shows:

    com.sophos.autoupdate: Updating catalogue information at 04:52:28 06 April 2014
    com.sophos.autoupdate: Catalogue updated at 04:52:29 06 April 2014
    com.sophos.autoupdate: Download started at 04:52:29 06 April 2014
    com.sophos.autoupdate: Download completed at 04:52:31 06 April 2014
    com.sophos.autoupdate: Software is up-to-date at 04:52:36 06 April 2014
    com.sophos.autoupdate: Info: Checked primary server at 04:52 on 06 April 2014
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 05:52:36 06 April 2014
    com.sophos.autoupdate: Catalogue updated at 05:52:37 06 April 2014
    com.sophos.autoupdate: Download started at 05:52:37 06 April 2014
    com.sophos.autoupdate: Error: Failed to download packages at 05:52:42 06 April 2014
    com.sophos.autoupdate: Error: Could not contact primary server at 05:52 on 06 April 2014
    com.sophos.autoupdate: URL is invalid
    com.sophos.autoupdate:
    com.sophos.autoupdate: Updating catalogue information at 06:52:42 06 April 2014
    com.sophos.autoupdate: Catalogue updated at 06:52:42 06 April 2014
    com.sophos.autoupdate: Download started at 06:52:42 06 April 2014
    com.sophos.autoupdate: Error: Failed to download packages at 06:52:45 06 April 2014
    com.sophos.autoupdate: Error: Could not contact primary server at 06:52 on 06 April 2014
    com.sophos.autoupdate: URL is invalid

    Just checking there is no DNS poisoning going on.

    :1016693
  • 0

    Sorry about the glitch.

    This should be resolved now.  If not, give it an hour to fully replicate across all global servers.

    :1016701
  • 0

    Thank-you! I'd already un and re installed...but I appreciate your info. First time that has happened for me and I've been using Sophos for a very long time. Kudos!

    Bob

    :1016707