Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Mal/Phish-A threat from mail keeps coming back

I have been dealing with this Mal/Phish-A threat for a couple of months now. I keep getting a Sophos Alert to clean this Mal/Phish-A threat and when I clean it up, it pops up again. At first after a couple of days, now sometimes multiple times an hour. Needless to say this makes work very difficult, and I am also scared that the safety of my (professional) Mac is compromised.

The threat appears to be an email attachment always called FullDetails.html. I read my mails using the Mac's Mail programme, and this particular account is a gmail account. I use the imap.gmail.com server to pull in email. 

The path of the threat is something like /Users/MYCOMPUTER/Library/Mail/IMAP-MYEMAIL@imap.gmail.com/[Gmail]/Alle berichten.imapmbox/Attachments/110344/2/FullDetails.html. I have tried the following:

Clean up the threat using Sophos

Scanning the computer (finding nothing every time) using Sophos after cleanup

Removing the attachments in Finder

Finding emails containing FullDetails.thml and removing the mails

Emptying out my trash immediately after

Threat keeps coming back. I don't know what to do. Please help!

:1015243


This thread was automatically locked due to age.
Parents
  • Kudo's for your persistence and final solution ! Yes , is very scary when your

    livlihood is on the line and you can't get an answer from anyone. I am very new 

    with MACbook pro, and see the whole system as dominos. Their attitude towards AV ,MalW, Spywr, is idiotic. I feel like with iPhone, MacBook, iPad,a person can be networked together and spyed on 24/7. The watch is one more

    network station. They will proudly say, "we don't reccomend any programs,you don't have to worry" 

    Is Obvious, no one has changed their passwords, or put 170 Partitions on a slow night!! If I were a theif, I  would look for expensive toys!  MacBook (2 or 3 times

    cost)

    Once Again, Congratulations!! 

    :1020973
Reply
  • Kudo's for your persistence and final solution ! Yes , is very scary when your

    livlihood is on the line and you can't get an answer from anyone. I am very new 

    with MACbook pro, and see the whole system as dominos. Their attitude towards AV ,MalW, Spywr, is idiotic. I feel like with iPhone, MacBook, iPad,a person can be networked together and spyed on 24/7. The watch is one more

    network station. They will proudly say, "we don't reccomend any programs,you don't have to worry" 

    Is Obvious, no one has changed their passwords, or put 170 Partitions on a slow night!! If I were a theif, I  would look for expensive toys!  MacBook (2 or 3 times

    cost)

    Once Again, Congratulations!! 

    :1020973
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?