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Sophos stalling

georgiagal

Sophos stalls when I reaches a certain file (crushftp3.dmg). I have searched my MAC and no such file is found. How can I delete this file and get the scan to continue?

:1014235


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  • 0

    No, there is not file name whatsoever.  Would love to send you or anyone else a screenshot of what I have. 

    All that the Sophos window says is "Scan this Mac"  "Scan all files and folder on this Mac"  then there is a bar that shows progress of only about 1/8th of the files.  Under that bar it says "No threats found"  "Items remaining 7,020,092"   Then it has a place to click on "Quarantine Manager".  The Quarantine Manager window shows 3 threats.  So I have two problems -- a stalled scan as well as the inability to clear the threats.

    :1014305
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  • 0

    No, there is not file name whatsoever.  Would love to send you or anyone else a screenshot of what I have. 

    All that the Sophos window says is "Scan this Mac"  "Scan all files and folder on this Mac"  then there is a bar that shows progress of only about 1/8th of the files.  Under that bar it says "No threats found"  "Items remaining 7,020,092"   Then it has a place to click on "Quarantine Manager".  The Quarantine Manager window shows 3 threats.  So I have two problems -- a stalled scan as well as the inability to clear the threats.

    :1014305
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