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Sophos v9 causing problems

Brynn1

Has anyone had the problem with Sophos home for the Mac with it causing Firefox not to download web pages? I was on v8.0.14 and upgraded to v9 when I had news of same. However Firefox v23.0.1 stopped loading web pages. When I removed Sophos the problem disappeared. Am reluctant to use it again. My OS is 10.8.4

Brynn

:1012916


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    Interesting.  I installed version 9.0.3 on the family iMac, with multiple user accounts.  I had Web Protection turned on (both options).  The product was installed for a few weeks before any issues arose.  Suddenly one day one of the accounts could not get to the internet using Firefox or Safari; every web page tried resulted in the message "connection to the server was reset while the page was loading" (I hope I got that right).  This account had Parental Controls set up and active.  I could not troubleshoot the problem, even when comparing the settings with another account on the iMac that also had Parental Controls set up and active.  I ran out of time and called it a day.

    Came back to it a day or 2 later, and now suddenly both accounts with Parental Controls got the same message in either browser when attempting to access any web site!  The other 3 accounts on the same iMac (which do NOT have Parental Controls) had no issues.

    A web search was the only thing I found that indicates SAV and Web Protection were the culprit.  As soon as I turned both options OFF both of the accounts with Parental Controls could access web sites they had in the past successfully.

    As you suggested to Brynn, I can send you a System Profile report.  The iMac is currently running MacOS 10.6.8.

    :1014465
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  • 0

    Interesting.  I installed version 9.0.3 on the family iMac, with multiple user accounts.  I had Web Protection turned on (both options).  The product was installed for a few weeks before any issues arose.  Suddenly one day one of the accounts could not get to the internet using Firefox or Safari; every web page tried resulted in the message "connection to the server was reset while the page was loading" (I hope I got that right).  This account had Parental Controls set up and active.  I could not troubleshoot the problem, even when comparing the settings with another account on the iMac that also had Parental Controls set up and active.  I ran out of time and called it a day.

    Came back to it a day or 2 later, and now suddenly both accounts with Parental Controls got the same message in either browser when attempting to access any web site!  The other 3 accounts on the same iMac (which do NOT have Parental Controls) had no issues.

    A web search was the only thing I found that indicates SAV and Web Protection were the culprit.  As soon as I turned both options OFF both of the accounts with Parental Controls could access web sites they had in the past successfully.

    As you suggested to Brynn, I can send you a System Profile report.  The iMac is currently running MacOS 10.6.8.

    :1014465
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