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Sophos v9 causing problems

Brynn1

Has anyone had the problem with Sophos home for the Mac with it causing Firefox not to download web pages? I was on v8.0.14 and upgraded to v9 when I had news of same. However Firefox v23.0.1 stopped loading web pages. When I removed Sophos the problem disappeared. Am reluctant to use it again. My OS is 10.8.4

Brynn

:1012916


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    Hi Brynn,

    Thanks for the update. One more question for you: what happens if you disable "Block access to malicious websites" (the top on/off toggle button) but leave "Block malicious downloads" (the bottom on/off toggle button) enabled?

    This test will see if the problem is an issue with our network interception technology (e.g. the software that is filtering Firefox and Safari etc) or if the issue is our software's ability to talk with the SophosLabs servers.

    :1013018
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  • 0

    Hi Brynn,

    Thanks for the update. One more question for you: what happens if you disable "Block access to malicious websites" (the top on/off toggle button) but leave "Block malicious downloads" (the bottom on/off toggle button) enabled?

    This test will see if the problem is an issue with our network interception technology (e.g. the software that is filtering Firefox and Safari etc) or if the issue is our software's ability to talk with the SophosLabs servers.

    :1013018
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