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Sophos v9 causing problems

Brynn1

Has anyone had the problem with Sophos home for the Mac with it causing Firefox not to download web pages? I was on v8.0.14 and upgraded to v9 when I had news of same. However Firefox v23.0.1 stopped loading web pages. When I removed Sophos the problem disappeared. Am reluctant to use it again. My OS is 10.8.4

Brynn

:1012916


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  • 0
    Brynn wrote:

    Have done, lets see if anything useful appears. I wonder is Sophos look at these forums.

    Brynn

    Yes there are various people at Sophos who look at the forums, but not every day.

    I would very much like to understand your issues with the web protection feature. I'll need to know some more information about the symptoms and sites you are trying to visit. Specifically:

    1. is the hang in Firefox only with certain sites? or every site?

    2. if this affects every site, does it happen as soon as you install? or only after some time passes?

    3. what happens in other browsers? I wouldn't really expect a difference, but its worth knowing if the behavior changes.

    4. how do you connect to the network e.g. proxy? any upstream filtering?

    Our connection to the SophosLabs servers will first try HTTP then fall back to using DNS. Neither is guaranteed to work, depending on your network connection and any filtering that is happening. This could lead to the behavior you describe.

    :1012986
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  • 0
    Brynn wrote:

    Have done, lets see if anything useful appears. I wonder is Sophos look at these forums.

    Brynn

    Yes there are various people at Sophos who look at the forums, but not every day.

    I would very much like to understand your issues with the web protection feature. I'll need to know some more information about the symptoms and sites you are trying to visit. Specifically:

    1. is the hang in Firefox only with certain sites? or every site?

    2. if this affects every site, does it happen as soon as you install? or only after some time passes?

    3. what happens in other browsers? I wouldn't really expect a difference, but its worth knowing if the behavior changes.

    4. how do you connect to the network e.g. proxy? any upstream filtering?

    Our connection to the SophosLabs servers will first try HTTP then fall back to using DNS. Neither is guaranteed to work, depending on your network connection and any filtering that is happening. This could lead to the behavior you describe.

    :1012986
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