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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    Thanks Bob. It was OS X 10.8.4 with Sophos 8.0.16 (I think). The dialog box was referrencing the server, I followed everything contained within this thread without success, until I used appcleaner.  I also scoured other threads on your help site without personal success.  I don't recall deleting Sophos, but even if I did and did so without the uninstall program, there should be a tool available on your site that allows for removal at least in the ways appcleaner did. This is just my opinion and I understand there are different causes and problems.  Also, until today I never heard of appcleaner so I do not benefit for mentioning it.

    I appreciate your program is free to the individual end user, but would like to feel safer removing your code from my system when I choose to do so. Further, I appreciate your expedient response.

    Steven

    :1012850
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  • 0

    Thanks Bob. It was OS X 10.8.4 with Sophos 8.0.16 (I think). The dialog box was referrencing the server, I followed everything contained within this thread without success, until I used appcleaner.  I also scoured other threads on your help site without personal success.  I don't recall deleting Sophos, but even if I did and did so without the uninstall program, there should be a tool available on your site that allows for removal at least in the ways appcleaner did. This is just my opinion and I understand there are different causes and problems.  Also, until today I never heard of appcleaner so I do not benefit for mentioning it.

    I appreciate your program is free to the individual end user, but would like to feel safer removing your code from my system when I choose to do so. Further, I appreciate your expedient response.

    Steven

    :1012850
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