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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    Hi Steven,

    Its quite difficult to diagnose these types of issues without a lot more information e.g. what version of the OS you have, what version of our software you started with, what steps you have taken so far, what does "keeps bringing up dialog boxes" actually mean, etc. But hopefully the information here will be helpful.

    If the shield is appearing the menu bar there are two places this might be configured (depending on what version of our software you have):

    (1) Login items. Check System Preferences, Users & Groups, Login Items

    (2) Launch Agents.

    There are a few different files that are used to store Login items, depending on what version of the OS you have. Look in these places:

        /Library/Preferences/loginwindow.plist

        /Library/Preferences/com.apple.loginitems.plist

    You can read and write contents of these files using the command line "defaults" program. Be careful with this program, you can seriously muck up your system with it.

    For Launch Agents, you should use the commands I've written about in posts above, namely "launchctl remove" and/or "launchctl unload". Once you've managed to stop the process you can remove the file "/Library/LaunchAgents/com.sophos.uiserver.plist".

    :1012844
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  • 0

    Hi Steven,

    Its quite difficult to diagnose these types of issues without a lot more information e.g. what version of the OS you have, what version of our software you started with, what steps you have taken so far, what does "keeps bringing up dialog boxes" actually mean, etc. But hopefully the information here will be helpful.

    If the shield is appearing the menu bar there are two places this might be configured (depending on what version of our software you have):

    (1) Login items. Check System Preferences, Users & Groups, Login Items

    (2) Launch Agents.

    There are a few different files that are used to store Login items, depending on what version of the OS you have. Look in these places:

        /Library/Preferences/loginwindow.plist

        /Library/Preferences/com.apple.loginitems.plist

    You can read and write contents of these files using the command line "defaults" program. Be careful with this program, you can seriously muck up your system with it.

    For Launch Agents, you should use the commands I've written about in posts above, namely "launchctl remove" and/or "launchctl unload". Once you've managed to stop the process you can remove the file "/Library/LaunchAgents/com.sophos.uiserver.plist".

    :1012844
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