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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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  • 0

    I'm having the same problem. I've tried the things in this thread but cannot delete your program and it's making me crazy. It's up on my menubar... and it keeps bringing up dialog boxes. I tried installing again - to uninstall, but it won't let me. I tried the activity monitor and terminal commands.  Please - it shouldn't be this difficult. Isn't there some kind of unloader available (yes I know you have it in the noted location - but it wasn't there for me!). I'm not the only person suffering this problem.

    Please - I don't want to reformat my computer, losing six plus hours because I trusted your program. BTW, I stopped working on it's own, then I tried deleting it because the uninstall wasn't there!!!

    launchctl unload /Library/LaunchAgents/com.sophos.uiserver.plist in Terminal unloads the menubar icon/menu but I still can't install a new package and it all reloads when I restart. I can't find any sophos files in the Library.

    UPDATE:  I searched outside Sophos, and found appcleaner. So far, it appears to have worked. I challenged the fix by trying to install Sophos again and it let me move past the "installed" block. I did not install it - that was too much work, and Sophos needs to address this problem.

    Ugh.

    Steven

    :1012842
Reply
  • 0

    I'm having the same problem. I've tried the things in this thread but cannot delete your program and it's making me crazy. It's up on my menubar... and it keeps bringing up dialog boxes. I tried installing again - to uninstall, but it won't let me. I tried the activity monitor and terminal commands.  Please - it shouldn't be this difficult. Isn't there some kind of unloader available (yes I know you have it in the noted location - but it wasn't there for me!). I'm not the only person suffering this problem.

    Please - I don't want to reformat my computer, losing six plus hours because I trusted your program. BTW, I stopped working on it's own, then I tried deleting it because the uninstall wasn't there!!!

    launchctl unload /Library/LaunchAgents/com.sophos.uiserver.plist in Terminal unloads the menubar icon/menu but I still can't install a new package and it all reloads when I restart. I can't find any sophos files in the Library.

    UPDATE:  I searched outside Sophos, and found appcleaner. So far, it appears to have worked. I challenged the fix by trying to install Sophos again and it let me move past the "installed" block. I did not install it - that was too much work, and Sophos needs to address this problem.

    Ugh.

    Steven

    :1012842
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