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Can't install or uninstall

mickeykelly

I had been running Sophos AV for Mac (free) for about a year when it suddenly quit working.  When I tried to uninstall it, I got an error message.  I dragged the Sophos and the Sophos Uninstall to the trash and emptied the trash.  Thinking that I would download and reinstall, now when trying to reinstall, I get the error message that the program is already installed and can't be reinstalled until it is uninstalled (Catch 22?).  Where is it hiding?  

Thanks in advance for your help.

:1012380


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    PLEASE somebody help me!  I have used Sophos Anti-Virus for over a year, with success.  About 2 weeks ago, I upgraded from originally Snow Leopard to Mountain Lion.  I think I may have run Sophos since the upgrade, but am not positive.  Today, all of a sudden, I get a pop-up window, a 'Problem Report for SophosUI Server', saying "SophosUISever cannot be opened because of a problem."  It suggests I check with the developer to make sure SophosUIServer works with this version of OS X.  I first look in Finder & the Sophos app has mysteriously disappered, but the uninstall app was still listed.  I opted to uninstall, but for a while it would not accept my administrative password to do so.  I even tried changing my password, but it still would not accept.  Finally the uninstall app also disappeared from Finder:  but the pop-up Problem Report still pops-up literally every 5 seconds, totatlly bringing all things to a standstill until I click OK or momentarily get rid of it by clicking back on what I am working on, such as this message.  I had Apple Support contact me, & we absolutely securely trashed ALL TRACES of any form of Sophos throughout the entire computer.  They did all they could & had to admit it must be something about the software.  I have since tried to upgrade to Sophos Version 8, & then even the new Version 9 Sophos, to over-ride this pop-up.  It will not let me install either because it says this application is already installed on my computer.  IT IS NOT.  Apple Support & I went back through every last thing.  It simply refuses to admit there has been an uninstall, & this pop-up box is RELENTLESS, & will only not show up when starting up the computer in Safe Mode, which is horribly slow & won't let me stay in full-screen for movies, etc.  EVERYTHING I try to do is CONSTANTLY interrupted by this absolute MYSTERY.  Anyone?!?  PLEASE!!!   Thanks!  T

    :1012522
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  • 0

    PLEASE somebody help me!  I have used Sophos Anti-Virus for over a year, with success.  About 2 weeks ago, I upgraded from originally Snow Leopard to Mountain Lion.  I think I may have run Sophos since the upgrade, but am not positive.  Today, all of a sudden, I get a pop-up window, a 'Problem Report for SophosUI Server', saying "SophosUISever cannot be opened because of a problem."  It suggests I check with the developer to make sure SophosUIServer works with this version of OS X.  I first look in Finder & the Sophos app has mysteriously disappered, but the uninstall app was still listed.  I opted to uninstall, but for a while it would not accept my administrative password to do so.  I even tried changing my password, but it still would not accept.  Finally the uninstall app also disappeared from Finder:  but the pop-up Problem Report still pops-up literally every 5 seconds, totatlly bringing all things to a standstill until I click OK or momentarily get rid of it by clicking back on what I am working on, such as this message.  I had Apple Support contact me, & we absolutely securely trashed ALL TRACES of any form of Sophos throughout the entire computer.  They did all they could & had to admit it must be something about the software.  I have since tried to upgrade to Sophos Version 8, & then even the new Version 9 Sophos, to over-ride this pop-up.  It will not let me install either because it says this application is already installed on my computer.  IT IS NOT.  Apple Support & I went back through every last thing.  It simply refuses to admit there has been an uninstall, & this pop-up box is RELENTLESS, & will only not show up when starting up the computer in Safe Mode, which is horribly slow & won't let me stay in full-screen for movies, etc.  EVERYTHING I try to do is CONSTANTLY interrupted by this absolute MYSTERY.  Anyone?!?  PLEASE!!!   Thanks!  T

    :1012522
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