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Cleanup still in progress after 6 hours - ?

AlanWilson

The on-demand scanner showed Mal/Phish-A threat, but with the filename showing as ... which I've not seen before. It said it could be cleaned up, but the cleanup is still going after 6 hours. Should I just stop it? What's with the odd filename?

:1013735


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    Finally got to the bottom of this. Relates to doing a scan with Sophos on a MacBook Pro, with 3 external drives attached.

    Scanning everything: consistently hangs, showing one Mal/Phish-A threat but with no filename. It can't be cleaned up, but can just be deleted from the threat list.

    Scanning each external drive separately with a Custom Scan: no problems.

    Scanning the local hard drive with a Custom Scan: finishes properly, finding one threat & giving its filename (an email); cleaned up successfully

    So the solution if a scan hangs is to use Custom Scans to scan each drive separately. Don't see why, but it's an acceptable work-round.

    :1013911
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  • 0

    Finally got to the bottom of this. Relates to doing a scan with Sophos on a MacBook Pro, with 3 external drives attached.

    Scanning everything: consistently hangs, showing one Mal/Phish-A threat but with no filename. It can't be cleaned up, but can just be deleted from the threat list.

    Scanning each external drive separately with a Custom Scan: no problems.

    Scanning the local hard drive with a Custom Scan: finishes properly, finding one threat & giving its filename (an email); cleaned up successfully

    So the solution if a scan hangs is to use Custom Scans to scan each drive separately. Don't see why, but it's an acceptable work-round.

    :1013911
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