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Sophos 8.0.6C for Mac - Autoupdate does not work

sunglider
Hi, after the installation of Sophos 8.0.6C for Mac I can't set the AutoUpdate routine.I get the answer: "AutoUpdate wird nicht ausgeführt". The Update is set for every one hour. Scanning of local items is running without the posibility to stop it. Also scanning doesn't run through. It stops while running at some point and no reset is possible. Has anyone the same or a similsr problem?
:1008416


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    sunglider wrote:
    Hi, after the installation of Sophos 8.0.6C for Mac I can't set the AutoUpdate routine.I get the answer: "AutoUpdate wird nicht ausgeführt". The Update is set for every one hour. Scanning of local items is running without the posibility to stop it. Also scanning doesn't run through. It stops while running at some point and no reset is possible. Has anyone the same or a similsr problem?

    I haven't had a similar problem, but the first part of your problem is answered by the second: auto-update can't update if the software is currently running.  If you use Activity Monitor to force quit both Sophos Anti-Virus and Intercheck, you should be able to then select "Update Now" from the S menu and have everything return to normal.

    As for others with similar problems, there's a thread on here about on-demand scans stalling part way through -- it usually has to do with either external drives or network shares.  If you disconnect these before doing your next local scan, this should fix your problem.

    :1008428
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    sunglider wrote:
    Hi, after the installation of Sophos 8.0.6C for Mac I can't set the AutoUpdate routine.I get the answer: "AutoUpdate wird nicht ausgeführt". The Update is set for every one hour. Scanning of local items is running without the posibility to stop it. Also scanning doesn't run through. It stops while running at some point and no reset is possible. Has anyone the same or a similsr problem?

    I haven't had a similar problem, but the first part of your problem is answered by the second: auto-update can't update if the software is currently running.  If you use Activity Monitor to force quit both Sophos Anti-Virus and Intercheck, you should be able to then select "Update Now" from the S menu and have everything return to normal.

    As for others with similar problems, there's a thread on here about on-demand scans stalling part way through -- it usually has to do with either external drives or network shares.  If you disconnect these before doing your next local scan, this should fix your problem.

    :1008428
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