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Mal/iframe-F - How do I clean this up manually on a Mac?

drrhonda

It seems only in Firefox one of my blogsites appears to be hacked. I was suggested by my server that I try Sophos to identify and repair the malware. I have been a Mac user for a long time and never had a problem with a virus. Running the Sophos diagnostic it showed the threat to be Mal/Iframe-F and says to clean up manually, but it appears the virus removal tool is only for PC's. Am I missing something. Can anyone help? My laptop is running painfully slow. Also, I have thought to totally uninstall Firefox, but will that affect my Sophos program? I appreciate any help anyone can offer asap.

:1007773


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    I wanted to edit my reply, as something was acting up on my Firefox. I was able to remove the threat using the steps below [from Sophos] - mine had to do with my cache[?]:

    If any threats still exist as “Clean up manually” after performing the custom scan with the Delete option, the files are probably contained on a backup volume or inside an archive. These are not deleted by Sophos, as they probably contain a lot of information you do not wish to delete as well as the detected file.

    Some common locations for such files are:

    • Java Web Cache.
      If the file path contains “/Library/Caches/Java”,
      1. From the Sophos Preferences window, temporarily disable on-access scanning.
      2. Go to the Finder, hold down the Option key, and from the Go menu select Library.
      3. If the Library option does not exist, select Home and then click on the Library folder.
      4. Open the Caches folder and put the containing Java folder in the trash.
      5. Empty the trash.
      6. From the Sophos Preferences window, re-enable on-access scanning.

      The link below [from SOPHOS] explains other scenarios to removing threats:

      http://www.sophos.com/en-us/support/knowledgebase/118117.aspx


    I'm hoping that all malware threats really have been removed!

    :1010156
Reply
  • 0

    I wanted to edit my reply, as something was acting up on my Firefox. I was able to remove the threat using the steps below [from Sophos] - mine had to do with my cache[?]:

    If any threats still exist as “Clean up manually” after performing the custom scan with the Delete option, the files are probably contained on a backup volume or inside an archive. These are not deleted by Sophos, as they probably contain a lot of information you do not wish to delete as well as the detected file.

    Some common locations for such files are:

    • Java Web Cache.
      If the file path contains “/Library/Caches/Java”,
      1. From the Sophos Preferences window, temporarily disable on-access scanning.
      2. Go to the Finder, hold down the Option key, and from the Go menu select Library.
      3. If the Library option does not exist, select Home and then click on the Library folder.
      4. Open the Caches folder and put the containing Java folder in the trash.
      5. Empty the trash.
      6. From the Sophos Preferences window, re-enable on-access scanning.

      The link below [from SOPHOS] explains other scenarios to removing threats:

      http://www.sophos.com/en-us/support/knowledgebase/118117.aspx


    I'm hoping that all malware threats really have been removed!

    :1010156
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