Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

trouble installing SAV 7.3 - SSL error ?

I'm trying to install Sophos 7.3 on a couple of MBP's one running 10.7.2 and the other 10.6.8, and on both I'm getting the following error

"The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. Please check your network settings and click Continue again. "

If I look in the console log :

11/12/2011 08:58:39.265 Installer: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo=0x7fa77ab17520 {NSUnderlyingError=0x7fa77ab16400 "An SSL error has occurred and a secure connection to the server cannot be made.", NSErrorFailingURLStringKey=https://savmacfree.register.sophos.com/, NSErrorFailingURLKey=https://savmacfree.register.sophos.com/, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made.}

I can't open this link in Chrome either

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error."
I've had a read on the forums, and can't see anything wrong with time/date settings and I've added another network location, tried wireless and ethernet, but still no joy ? 
Any ideas ?
thanks
:1004737


This thread was automatically locked due to age.
Parents
  • Hi Alex,

    I've just posted this reply in another message as I've now got it running on both my macs..

    "I've now got 7.3 running on both my macs 15" MBP running 10.6.8, and 13" MBP running 10.7.2  Having been frustrated by this over the weekend, it seems that adapting the idea of olliedee worked.  I'm not exactly sure which services need to be shutdown, but I tried anything that looked like it would connect to the internet.  So I restarted the machine so there were no apps running, then opened activity monitor, and shutdown apple software update, iTunes helper, any scanner software, eye fi (wireless SD card software), adobe updater (using the quit process command), and anti-virus installed fine first time.  I think it's a bit of trial and error, but I got it to work on both machines.  As the guy from Sophos says it seems related to being able to authenticate to their SSL server, and it appears to be clashing with other software.  Anyway hope this helps other out."

    However, from my now working 13" MBP running 10.7.2. here's the results of the ping and dig...

    $ dig savmacfree.register.sophos.com
    
    ; <<>> DiG 9.7.3-P3 <<>> savmacfree.register.sophos.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 11674
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;savmacfree.register.sophos.com.	IN	A
    
    ;; ANSWER SECTION:
    savmacfree.register.sophos.com.	233 IN	CNAME	magnet-414486974.us-east-1.elb.amazonaws.com.
    magnet-414486974.us-east-1.elb.amazonaws.com. 60 IN A 50.17.182.244
    magnet-414486974.us-east-1.elb.amazonaws.com. 60 IN A 184.72.223.87
    
    ;; Query time: 46 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Wed Dec 14 17:05:49 2011
    ;; MSG SIZE  rcvd: 135
    $ ping -c 10 savmacfree.register.sophos.com
    PING magnet-414486974.us-east-1.elb.amazonaws.com (50.17.182.244): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    Request timeout for icmp_seq 4
    Request timeout for icmp_seq 5
    Request timeout for icmp_seq 6
    Request timeout for icmp_seq 7
    Request timeout for icmp_seq 8
    
    --- magnet-414486974.us-east-1.elb.amazonaws.com ping statistics ---
    10 packets transmitted, 0 packets received, 100.0% packet loss

    I'll have a play and see if I work out which service on my mac prevents this connection

    Gareth 

    :1004825
Reply
  • Hi Alex,

    I've just posted this reply in another message as I've now got it running on both my macs..

    "I've now got 7.3 running on both my macs 15" MBP running 10.6.8, and 13" MBP running 10.7.2  Having been frustrated by this over the weekend, it seems that adapting the idea of olliedee worked.  I'm not exactly sure which services need to be shutdown, but I tried anything that looked like it would connect to the internet.  So I restarted the machine so there were no apps running, then opened activity monitor, and shutdown apple software update, iTunes helper, any scanner software, eye fi (wireless SD card software), adobe updater (using the quit process command), and anti-virus installed fine first time.  I think it's a bit of trial and error, but I got it to work on both machines.  As the guy from Sophos says it seems related to being able to authenticate to their SSL server, and it appears to be clashing with other software.  Anyway hope this helps other out."

    However, from my now working 13" MBP running 10.7.2. here's the results of the ping and dig...

    $ dig savmacfree.register.sophos.com
    
    ; <<>> DiG 9.7.3-P3 <<>> savmacfree.register.sophos.com
    ;; global options: +cmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 11674
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 3, AUTHORITY: 0, ADDITIONAL: 0
    
    ;; QUESTION SECTION:
    ;savmacfree.register.sophos.com.	IN	A
    
    ;; ANSWER SECTION:
    savmacfree.register.sophos.com.	233 IN	CNAME	magnet-414486974.us-east-1.elb.amazonaws.com.
    magnet-414486974.us-east-1.elb.amazonaws.com. 60 IN A 50.17.182.244
    magnet-414486974.us-east-1.elb.amazonaws.com. 60 IN A 184.72.223.87
    
    ;; Query time: 46 msec
    ;; SERVER: 192.168.0.1#53(192.168.0.1)
    ;; WHEN: Wed Dec 14 17:05:49 2011
    ;; MSG SIZE  rcvd: 135
    $ ping -c 10 savmacfree.register.sophos.com
    PING magnet-414486974.us-east-1.elb.amazonaws.com (50.17.182.244): 56 data bytes
    Request timeout for icmp_seq 0
    Request timeout for icmp_seq 1
    Request timeout for icmp_seq 2
    Request timeout for icmp_seq 3
    Request timeout for icmp_seq 4
    Request timeout for icmp_seq 5
    Request timeout for icmp_seq 6
    Request timeout for icmp_seq 7
    Request timeout for icmp_seq 8
    
    --- magnet-414486974.us-east-1.elb.amazonaws.com ping statistics ---
    10 packets transmitted, 0 packets received, 100.0% packet loss

    I'll have a play and see if I work out which service on my mac prevents this connection

    Gareth 

    :1004825
Children
No Data