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trouble installing SAV 7.3 - SSL error ?

I'm trying to install Sophos 7.3 on a couple of MBP's one running 10.7.2 and the other 10.6.8, and on both I'm getting the following error

"The installer cannot connect to Sophos, although your Mac appears to be connected to the internet. Please check your network settings and click Continue again. "

If I look in the console log :

11/12/2011 08:58:39.265 Installer: Error Domain=NSURLErrorDomain Code=-1200 "An SSL error has occurred and a secure connection to the server cannot be made." UserInfo=0x7fa77ab17520 {NSUnderlyingError=0x7fa77ab16400 "An SSL error has occurred and a secure connection to the server cannot be made.", NSErrorFailingURLStringKey=https://savmacfree.register.sophos.com/, NSErrorFailingURLKey=https://savmacfree.register.sophos.com/, NSLocalizedRecoverySuggestion=Would you like to connect to the server anyway?, NSLocalizedDescription=An SSL error has occurred and a secure connection to the server cannot be made.}

I can't open this link in Chrome either

Unable to make a secure connection to the server. This may be a problem with the server, or it may be requiring a client authentication certificate that you don't have.

Error 107 (net::ERR_SSL_PROTOCOL_ERROR): SSL protocol error."
I've had a read on the forums, and can't see anything wrong with time/date settings and I've added another network location, tried wireless and ethernet, but still no joy ? 
Any ideas ?
thanks
:1004737


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Parents
  • Hi there,

    You're right that there seems to be an issue with installer failing to complete an HTTPS connection to the Sophos registration server. Some other threads on this topic provide details of things that have helped other customers, but there is currently no 'magic bullet' solution.

    Our engineering team is currently investigating this specific issue along with some other install problems that have been reported via the FreeTalk forum. Assuming we can track down the root causes of these issues and determine a way to resolve them, we would like to include these fixes in a release in February 2012.

    In the meantime, I will update the forum with any information we learn that would help work around the problem.

    Regards

    Richard Baldry

    Product Manager

    :1004815
Reply
  • Hi there,

    You're right that there seems to be an issue with installer failing to complete an HTTPS connection to the Sophos registration server. Some other threads on this topic provide details of things that have helped other customers, but there is currently no 'magic bullet' solution.

    Our engineering team is currently investigating this specific issue along with some other install problems that have been reported via the FreeTalk forum. Assuming we can track down the root causes of these issues and determine a way to resolve them, we would like to include these fixes in a release in February 2012.

    In the meantime, I will update the forum with any information we learn that would help work around the problem.

    Regards

    Richard Baldry

    Product Manager

    :1004815
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