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Clarification about some basic questions

Hi there, Recently, I've been getting an alarming number of on-access scanning alerts which tell me that there's Exp/MS04-028 (this happens during normal internet browsing - no funny sites), so I open Quarantine Manager - but the clean up threat and the other button are greyed out, and the threat listing disappears after a couple of seconds - this happens when I've set the 'when a threat is found' option to deny access and other times to clean up threat.

Just some stupid questions:

- Why does it disappear from the quarantine manager list by itself?

- Does deny access mean that the spyware/virus is barred from infecting my Mac?

- What's everyone's personal 'when a threat is found' option?

- If I pick clean up threat as the first option of the 'when a threat is found' action, does that mean the spyware is allowed to access my Mac?

- Every time I get one of these, should I change my passwords and etc just in case? I'm not actually sure whether the spyware has actually infected my Mac if i set the option to deny access or clean up threat.

- When the on-access warning window pops up, does it mean that Sophos has encountered the spyware while I've been doing my usual internet browsing, or has it encountered it while 'patrolling' my Mac's folders and whatever (so a file I already have is infected with this)?

Not related to this issue, but when I do an on-demand scan, the scanning animation for the last couple of thousand files does not occur - it goes straight to the final results (which also happens to be no threats detected all the time). Is that normal?

This has just worried me a lot, and clarification would be great! Thanks in advance.

:1003637


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Parents
  • Hi,

    Just switched from ESET to Sophos for my Mac OS X 10.7.1, and overall am happy with the product.

    However, I didn't notice any alert message pop-up when a malware is detected. Tested by downloading the EICAR test file, though Sophos managed to delete the EICAR test file, and the status icon shown exclamation symbol. But, there isn't any pop up alert message.

    Think is rathe important to have the pop up alert message whenever a malware is detected, so I am aware of what contained such malware will can be caution about it.

    Cheers.

    :1003835
Reply
  • Hi,

    Just switched from ESET to Sophos for my Mac OS X 10.7.1, and overall am happy with the product.

    However, I didn't notice any alert message pop-up when a malware is detected. Tested by downloading the EICAR test file, though Sophos managed to delete the EICAR test file, and the status icon shown exclamation symbol. But, there isn't any pop up alert message.

    Think is rathe important to have the pop up alert message whenever a malware is detected, so I am aware of what contained such malware will can be caution about it.

    Cheers.

    :1003835
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