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Preflight Script ForAutoUpdate Failed To Install

ergo over 14 years ago

I just attempted to install Sophos for Mac but this installation
failed:run preflight script for AutoUpdate. Sophos is unusable without it.

What do I do now?

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0 Agile over 14 years ago

I'd suggest repairing your permissions and attempting a re-install.
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0 ergo over 14 years ago

I repaired permissions and attempted to reinstall Sophos but the problem remains. "The following install step failed: run preflight script for AutoUpdate. Contact the software manufacturer for assistance". I DID successfully install Sophos for Mac previously with no issues but I uninstalled it to determine if Sophos was conflicting with another app(it wasn't) so I now want to reinstall Sophos. I'd appreciate any other suggestions/ideas.
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0 Agile over 14 years ago

It sounds like you might need to run this:
http://www.sophos.com/support/knowledgebase/article/33533.html
Since this is the free version, the "Sending the archive files to Sophos" solutions won't work very well. However, you can either review the contents of the .tgz file yourselfl, or send me a private message and I'll arrange an email address you can send the file to.
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0 ergo over 14 years ago

"send me a private message and I'll arrange an email address you can send the file to."
I've sent you a PM.
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0 Agile over 14 years ago

I've replied :)
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0 ergo over 14 years ago

I just tried reinstalling Sophos for Mac/Home and it did install without problems; it now seems to work just fine. Apparently, my problem has been addressed and fixed. Thanks !
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0 kylerobert over 13 years ago

I seem to be having similar problem as the original poster of this thread. I'm trying to install Sophos for Mac for the first time and I get the installation failed message. When I looked at the install.log in the console I see errors related to preflight.
I downloaded Sophos Diagnostic Utility that you had mentioned and I ran it to obtain a tgz file. If I PM you can you tell me where to send it? Thanks.
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