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Sophos AV Hangs

Lankidden

Hi Guys,

Along with many others, have now installed Sophos on MBP OSX 10.6.4. HD 350Gb, 250GB available. Initial scan displayed approx 500k files needed scanning, which went smoothly in background, until hanging at around 75k. I cancelled scan after around twenty minutes, and restarted scan some time later. Again the scan hung at around 75k, but this time I left it to sulk on it's own. Some two hours or so later an OS window came up saying that my launch disc was now full, and files needed to be deleted. Initially thinking this must be referring to some scratch disc I was not too concerned, but then I checked the available  space on the HD, and indeed available space was a big fat ZERO. After returning from a rapid visit to the facilities ( ! ! ! ! !) I rebooted, and was very relieved to see that available space had reverted to around 250Gb, so presumably all's well that ends well.

So, having made sure that both my Time Machine & external HD Back-ups are up to date, I am somewhat loath to go for a third scan.

Any suggestions as to what might be my problem, or is it just that Sophos, perish the thought, sadly couldn't recognise some sort of problem, and fell over in the attempt?

All thoughts and advice gratefully received.

Lankidden

Oxford UK

:1000215


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  • 0

    It's 10 months later, Oct 2011, and this still seems to be an issue. Thanks to these postings I have been able to get Sophos working, though. I have the current Macbook Air bought late July, which came with Lion installed. I am running Windows 7 on Parallels. I was not able to successfully run the "out of the box" scan either. I ran custom scans as you suggested, unchecking search in archives and compressed files, and excluding *.dmg. I also excluded *alias, as I have read in these forums and also in ClamXav forums that aliases can engage the AV software in an endless loop. I had no problem with those scans. I added the *.dmg and *alias exclusions to the full-blown scan local drives and it hung, at least I think it did - it stayed on the same number for a while so I aborted it. When I unchecked scan archives and compressed files it seemed to stop for a short while but then picked up the pace and finished in maybe 10 minutes. I do think the user interface should be tweaked to make it obvious how to exclude a class of files instead of a particular file, or at least show instructions right there, and indicate recommended settings. I haven't done an exhaustive elimination of each exclusion, but I think people could benefit from trying each of the three - archives/compressed, .dmg and alias. Thank you!

    :1004129
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  • 0

    It's 10 months later, Oct 2011, and this still seems to be an issue. Thanks to these postings I have been able to get Sophos working, though. I have the current Macbook Air bought late July, which came with Lion installed. I am running Windows 7 on Parallels. I was not able to successfully run the "out of the box" scan either. I ran custom scans as you suggested, unchecking search in archives and compressed files, and excluding *.dmg. I also excluded *alias, as I have read in these forums and also in ClamXav forums that aliases can engage the AV software in an endless loop. I had no problem with those scans. I added the *.dmg and *alias exclusions to the full-blown scan local drives and it hung, at least I think it did - it stayed on the same number for a while so I aborted it. When I unchecked scan archives and compressed files it seemed to stop for a short while but then picked up the pace and finished in maybe 10 minutes. I do think the user interface should be tweaked to make it obvious how to exclude a class of files instead of a particular file, or at least show instructions right there, and indicate recommended settings. I haven't done an exhaustive elimination of each exclusion, but I think people could benefit from trying each of the three - archives/compressed, .dmg and alias. Thank you!

    :1004129
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