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Sophos AV Hangs

Lankidden

Hi Guys,

Along with many others, have now installed Sophos on MBP OSX 10.6.4. HD 350Gb, 250GB available. Initial scan displayed approx 500k files needed scanning, which went smoothly in background, until hanging at around 75k. I cancelled scan after around twenty minutes, and restarted scan some time later. Again the scan hung at around 75k, but this time I left it to sulk on it's own. Some two hours or so later an OS window came up saying that my launch disc was now full, and files needed to be deleted. Initially thinking this must be referring to some scratch disc I was not too concerned, but then I checked the available  space on the HD, and indeed available space was a big fat ZERO. After returning from a rapid visit to the facilities ( ! ! ! ! !) I rebooted, and was very relieved to see that available space had reverted to around 250Gb, so presumably all's well that ends well.

So, having made sure that both my Time Machine & external HD Back-ups are up to date, I am somewhat loath to go for a third scan.

Any suggestions as to what might be my problem, or is it just that Sophos, perish the thought, sadly couldn't recognise some sort of problem, and fell over in the attempt?

All thoughts and advice gratefully received.

Lankidden

Oxford UK

:1000215


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  • 0
    Jupp wrote:

    We have a code fix for the identified DMG mis-classification issue and this will be released in the next few weeks once it has completed testing.

    If the scan still causes the issue then please let me know and ill see what else we can look at to try and resolve this issue for you as soon as possible.

    I have installed version 7.2.2C, which I assume is the version mentioned above. This is the only version I have used, downloaded on December 15th from your site (& MD-5 checked for good measure). I still get the 'drive full' message if I do a whole disk scan of my entire startup volume with archives & images allowed. The startup volume is approximately 350 GB with only about 150 GB used. To my knowledge, there are not many DMG files on it, & by far the largest is a copy of the Snow Leopard 10.6 retail installer DVD (approximately 7.8 GB). I run OS 10.6.5. The Mac is a 3.06 GHz 2008 iMac (ID: 8,1). I run no other AV software & no scan has reported anything other than two corrupted zip files in the Apple Developer folder.

    Otherwise, everything works perfectly. I will supply any other info you might need.

    :1001527
Reply
  • 0
    Jupp wrote:

    We have a code fix for the identified DMG mis-classification issue and this will be released in the next few weeks once it has completed testing.

    If the scan still causes the issue then please let me know and ill see what else we can look at to try and resolve this issue for you as soon as possible.

    I have installed version 7.2.2C, which I assume is the version mentioned above. This is the only version I have used, downloaded on December 15th from your site (& MD-5 checked for good measure). I still get the 'drive full' message if I do a whole disk scan of my entire startup volume with archives & images allowed. The startup volume is approximately 350 GB with only about 150 GB used. To my knowledge, there are not many DMG files on it, & by far the largest is a copy of the Snow Leopard 10.6 retail installer DVD (approximately 7.8 GB). I run OS 10.6.5. The Mac is a 3.06 GHz 2008 iMac (ID: 8,1). I run no other AV software & no scan has reported anything other than two corrupted zip files in the Apple Developer folder.

    Otherwise, everything works perfectly. I will supply any other info you might need.

    :1001527
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