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Troj/Zbot - HAD

dakotaspurs

Hi everybody,

I am using Sophos Anti-Virus 8.0.20C on the Mac and I am having a very annoying alert recurring constantly throughtou the day.

I have an alert come up saying that it has detected the Troj/Zbot - HAD (sometimes the HAD is replaced with something else).  So I open up Quarantine Manager and Authenticate to be able to remove it, but as soon as I have authenticated, the threat in the window disappears without giving me a chance to clear it.

This has been going on for weeks and I have run the full scan of the machine a number of times, which comes up clean, but it keeps coming up.

Does anyone know why this is and how I can stop this happening?

UPDATE - I have since truned off the Scan inside archives and compressed files option in the preferences pain as suggetsed on another post but this hasn't solved the issue.

:1014787


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  • 0

    If you check in the on-access scanner log you should see an exclusion for Time Machine already...

    2014-01-10_13-50-28.png

    Have you considered upgrading to v9?  Not saying that will fix it, but it's a more advanced version etc. so the behavior may be different.

    :1015359

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    If you check in the on-access scanner log you should see an exclusion for Time Machine already...

    2014-01-10_13-50-28.png

    Have you considered upgrading to v9?  Not saying that will fix it, but it's a more advanced version etc. so the behavior may be different.

    :1015359

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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