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Troj/Zbot - HAD

dakotaspurs

Hi everybody,

I am using Sophos Anti-Virus 8.0.20C on the Mac and I am having a very annoying alert recurring constantly throughtou the day.

I have an alert come up saying that it has detected the Troj/Zbot - HAD (sometimes the HAD is replaced with something else).  So I open up Quarantine Manager and Authenticate to be able to remove it, but as soon as I have authenticated, the threat in the window disappears without giving me a chance to clear it.

This has been going on for weeks and I have run the full scan of the machine a number of times, which comes up clean, but it keeps coming up.

Does anyone know why this is and how I can stop this happening?

UPDATE - I have since truned off the Scan inside archives and compressed files option in the preferences pain as suggetsed on another post but this hasn't solved the issue.

:1014787


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  • 0

    Hi Ruckus,

    I have been trying to locate some of these files for you but a new issue has been coming up which is making it impossible.

    I now get the warning pop up coming on screen saying I have two issues to look at, but when I open Quarantine Manager there is nothing in there at all.

    This seems to keep happening when Time Machine is running, so I am guessing that it is trying to detect issues on the Time Machine backup, but can't see them properly.

    I have run scans on the whole system and no warnings are coming up.  I have also tried to run a scan on the Data folder in Time Machine but it keeps timing out so I never get a full scan done.

    Is there any way I can exclude Time Machine from the automatic scanning?

    :1015349
Reply
  • 0

    Hi Ruckus,

    I have been trying to locate some of these files for you but a new issue has been coming up which is making it impossible.

    I now get the warning pop up coming on screen saying I have two issues to look at, but when I open Quarantine Manager there is nothing in there at all.

    This seems to keep happening when Time Machine is running, so I am guessing that it is trying to detect issues on the Time Machine backup, but can't see them properly.

    I have run scans on the whole system and no warnings are coming up.  I have also tried to run a scan on the Data folder in Time Machine but it keeps timing out so I never get a full scan done.

    Is there any way I can exclude Time Machine from the automatic scanning?

    :1015349
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