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Game client suddenly becomes incompatible with Sophos

andrew33323

Hello, I have a free version of Sophos for windows (i use windows 7) provided by my university (it is required to have in order to access the internet). I've had an online game on the computer for a while as well, and the two programs have never had problems running together. Suddenly, however, Sophos detected the application as malware and moved it to quarantine. I am certain that the file is not malware, however, i can not figure out how to allow the program to run again. Please help me? The game that I am trying to run is called Mabinogi, by the company Nexon

:27723


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    Thanks for the reply Jak. Here is what the log said

    20120805 050515 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764398 items.
    20120805 050515 User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.
    20120805 050521 The automatic sending of file data for Sophos Live Protection is enabled.
    20120805 154929 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764398 items.
    20120805 154929 User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.
    20120805 183026 User (NT AUTHORITY\SYSTEM) has stopped on-access scanning for this machine.
    20120805 183027 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764410 items.
    20120805 183027 User (NT AUTHORITY\SYSTEM) has started on-access scanning for this machine.
    20120805 185337 Virus/spyware 'Mal/Generic-S' has been detected in "C:\Nexon\Mabinogi\Mabinogi.exe\FILE:0000". Cleanup unavailable.
    20120805 185337 On-access scanner has denied access to location "C:\Nexon\Mabinogi\Mabinogi.exe" for user AndrewChang\Andrew

    :27727
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  • 0

    Thanks for the reply Jak. Here is what the log said

    20120805 050515 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764398 items.
    20120805 050515 User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.
    20120805 050521 The automatic sending of file data for Sophos Live Protection is enabled.
    20120805 154929 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764398 items.
    20120805 154929 User (NT AUTHORITY\LOCAL SERVICE) has started on-access scanning for this machine.
    20120805 183026 User (NT AUTHORITY\SYSTEM) has stopped on-access scanning for this machine.
    20120805 183027 Using detection data version 4.79G (detection engine 3.33.2). This version can detect 3764410 items.
    20120805 183027 User (NT AUTHORITY\SYSTEM) has started on-access scanning for this machine.
    20120805 185337 Virus/spyware 'Mal/Generic-S' has been detected in "C:\Nexon\Mabinogi\Mabinogi.exe\FILE:0000". Cleanup unavailable.
    20120805 185337 On-access scanner has denied access to location "C:\Nexon\Mabinogi\Mabinogi.exe" for user AndrewChang\Andrew

    :27727
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