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Clean up Failed on Sophos

Ran Sophos and for the first time won't clean up. It says the threat is Mal/Generic-S file name cbsidlm-sp1_0_595-Seashore-SEO-54532.dmg. ... the log shows: 2015-06-09 02:42:20 -0400 Threat: 'Mal/Generic-S' detected
Threat not deleted because cleanup is available.

When I run clean up, it fails

Not sure where to go from here, it is in QM. When I clicked on the hyper link "mal/generic-S' it took me to Sophos antivirus page.

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0 ruckus over 10 years ago

Check the log to see if it says where the threat is found.

For an explanation of the logs watch this video...

If may be worth clearing your web browser's cache and disconnect external drives when running a scan.
:1021018

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Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
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0 ruckus over 10 years ago

Check the log to see if it says where the threat is found.

For an explanation of the logs watch this video...

If may be worth clearing your web browser's cache and disconnect external drives when running a scan.
:1021018

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

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Clean up Failed on Sophos

Submitted a Tech Support Case lately from the Support Portal?