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Macbook won't enter sleep mode after installing Sophos

Hello in here,

Since installing Sophos, my Macbook Pro will no longer enter sleep mode unless manually forced to do so. Closing the lid no longer puts the macbook to sleep. This has been the case since installing and running my first scan with Sophos 3 weeks ago. I am quite certain Sophos is the process causing it, as no other hardware or software changes happened around the same time.

It seem impossible to test if problem persists with Sophos not running, since it seems impossible to disable the app running in the background; even when logging into another user account (since Sophos lives in the root).

Does anyone have the same experience?

Any suggestions?

Any help is appreciated.

Best, Thomas

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Sophos Anti-Virus for Mac Home Edition, running on:

Macbook Pro 13-inch, Mid 2009

Mac OS X Mavericks (10.9.4)

8GB ram, 2,26 GHz Intel Core 2 Duo

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0 ruckus over 10 years ago

I've tested the latest version of SAV for Mac (v9.1.5) on both a MacBook Pro and Air and don't experience this.

You can go into the preferences and disable the on-access scanner and test this configuration. Video explaining how to do this:

If that doesn't help I'd suggest whizzing SAV for Mac off to test if it is causing the problem...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271

If uninstalling helps reinstall and re-test. It could then be a case of a conflict between it and another program also running on your Mac - that would explain why I'm not seeing it and you are.

Post back how you get on.
:1019261

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0 ruckus over 10 years ago

I've tested the latest version of SAV for Mac (v9.1.5) on both a MacBook Pro and Air and don't experience this.

You can go into the preferences and disable the on-access scanner and test this configuration. Video explaining how to do this:

If that doesn't help I'd suggest whizzing SAV for Mac off to test if it is causing the problem...

http://openforum.sophos.com/t5/Mac-tools-help/Remove-uninstall-Sophos-Anti-Virus-for-Mac-Home-Edition-the-free/td-p/14271

If uninstalling helps reinstall and re-test. It could then be a case of a conflict between it and another program also running on your Mac - that would explain why I'm not seeing it and you are.

Post back how you get on.
:1019261

- - - - - - - - - - - -

Communities Moderator, SOPHOS
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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Macbook won't enter sleep mode after installing Sophos

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