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Sophos not able to update

iainab

Ok a 3 day old issue but Sophos is no longer updating automatically or manually. Am running OS X 10.9 Mavericks

Returns a user message of: "Could Not Contact Primary Server ....Authentication Error"

The log says:

com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.0.3
com.sophos.autoupdate: Copyright Copyright 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 11:38:19 20 December 2013
com.sophos.autoupdate: Catalogue updated at 11:38:20 20 December 2013
com.sophos.autoupdate: Error: Failed to get remote version at 11:38:20 20 December 2013
com.sophos.autoupdate: Error:    Could not contact primary server at 11:38 on 20 December 2013
com.sophos.autoupdate:     Access was denied
com.sophos.autoupdate:

I tried to uninstall and reinstall version 9 but this was not possible presumably for the same reason so I have recovered the relevant software from back up and reinstalled there.

Any help will be greatly appreciated as I don't want to be exposed for long without adequate virus protection.

:1015163


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  • 0

    Sure. Here's the Console report on the update I just ran:

    com.sophos.autoupdate: Updating catalogue information at 12:59:38 24 February 2014
    com.sophos.autoupdate: Catalogue updated at 12:59:38 24 February 2014
    com.sophos.autoupdate: Download started at 12:59:38 24 February 2014
    com.sophos.autoupdate: Download completed at 12:59:43 24 February 2014
    com.sophos.autoupdate: Update started at 12:59:43 24 February 2014
    com.sophos.autoupdate: Error: Could not update Sophos Anti-Virus at 12:59 on 24 February 2014
    com.sophos.autoupdate: Update failed
    com.sophos.autoupdate:

    I ran the update a second time and it appears to have worked:

    com.sophos.autoupdate: Updating catalogue information at 13:04:46 24 February 2014
    com.sophos.autoupdate: Catalogue updated at 13:04:47 24 February 2014
    com.sophos.autoupdate: Download started at 13:04:47 24 February 2014
    com.sophos.autoupdate: Download completed at 13:05:27 24 February 2014
    com.sophos.autoupdate: Software is up-to-date at 13:05:34 24 February 2014
    com.sophos.autoupdate: Info: Checked primary server at 13:05 on 24 February 2014
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:

    Any idea what's going on?

    :1015949
Reply
  • 0

    Sure. Here's the Console report on the update I just ran:

    com.sophos.autoupdate: Updating catalogue information at 12:59:38 24 February 2014
    com.sophos.autoupdate: Catalogue updated at 12:59:38 24 February 2014
    com.sophos.autoupdate: Download started at 12:59:38 24 February 2014
    com.sophos.autoupdate: Download completed at 12:59:43 24 February 2014
    com.sophos.autoupdate: Update started at 12:59:43 24 February 2014
    com.sophos.autoupdate: Error: Could not update Sophos Anti-Virus at 12:59 on 24 February 2014
    com.sophos.autoupdate: Update failed
    com.sophos.autoupdate:

    I ran the update a second time and it appears to have worked:

    com.sophos.autoupdate: Updating catalogue information at 13:04:46 24 February 2014
    com.sophos.autoupdate: Catalogue updated at 13:04:47 24 February 2014
    com.sophos.autoupdate: Download started at 13:04:47 24 February 2014
    com.sophos.autoupdate: Download completed at 13:05:27 24 February 2014
    com.sophos.autoupdate: Software is up-to-date at 13:05:34 24 February 2014
    com.sophos.autoupdate: Info: Checked primary server at 13:05 on 24 February 2014
    com.sophos.autoupdate: Sophos Anti-Virus is up to date
    com.sophos.autoupdate:

    Any idea what's going on?

    :1015949
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