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Quarantine Manager shows threats, scan doesn't show threats, impossible to clean up... :(

dremagomez

Hello,


I've attempted multiple times, in different ways, to clean up these threats on my mac. I have looked online and followed the instructions I've found on this site, but nothing has worked.

Whenever I run a complete scan, the program freezes and never finishes running the scan. I have to force quit it.

I customized a scan to the folders where the treats are supposed to be and Sophos said that no threats were found. But when I open the Quarantine Manager, there's three threats. I've tried the clean up multiple times and there's an error each time, regardless of whether I select them individually or all at once. I don't know what to do anymore and I'm desperate!

I have attached screenshots of the threats to this post.

If anyone could please help me as soon as possible, I would greatly appreciate it!!


Thanks ahead of tme!

:1014883


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  • 0

    I've looked at the detection names and file... and my best suggestion is to clear your quarantine and reboot your computer.  After doing so, please let us know if a re-scan brings this detection back.

    The issue here is that it's detecting on different files, and for some reason the plist is being flagged up instead.  The files you're looking for will likely have been downloaded via P2P software and be Microsoft Windows Media (.wmv, .asf, etc) files -- most likely video files that fail to play at all on a Mac, even with Flip4Mac installed.

    Find those files and delete them, as they redirect to malware download pages in the background while loading the video.  The files should have been originally dated sometime around 2008.

    :1014909
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  • 0

    I've looked at the detection names and file... and my best suggestion is to clear your quarantine and reboot your computer.  After doing so, please let us know if a re-scan brings this detection back.

    The issue here is that it's detecting on different files, and for some reason the plist is being flagged up instead.  The files you're looking for will likely have been downloaded via P2P software and be Microsoft Windows Media (.wmv, .asf, etc) files -- most likely video files that fail to play at all on a Mac, even with Flip4Mac installed.

    Find those files and delete them, as they redirect to malware download pages in the background while loading the video.  The files should have been originally dated sometime around 2008.

    :1014909
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