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Mac Fails to Delete Malphish-A

I have just installed Sophos and did a full scan I did not think it detected anything but later when I restarted the computer said there was a virus called Malphish-A  it says that the threat can be cleaned up so when I try to do this it just keeps running and  nothing happens, there is nothing written next to it either in the path and file name in the original location so I obviously cannot Manually deleted it

If restart the computer it just finds it again I would  appreciated any help as I have no idea how to deal with this 

 

Many thanks

 

Barry

:1014803


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Parents
  • May help to run another scan - and it won't hurt.

    If you have your mail app set up (possibly with an IMAP connection) I'd highly recommend check through it's spam/junk folder and see if the alert appears again as you click through the messages and/or deleting the messages - you may want to do this through a web browser connected to your webmail so when you delete them they are definitely gone.

    The threat is definitely transient (there for a split second and then gone again) and hence I'm leaning towards it not really being on your computer and hence a mail connection to webmail would explain it.

    :1014827
Reply
  • May help to run another scan - and it won't hurt.

    If you have your mail app set up (possibly with an IMAP connection) I'd highly recommend check through it's spam/junk folder and see if the alert appears again as you click through the messages and/or deleting the messages - you may want to do this through a web browser connected to your webmail so when you delete them they are definitely gone.

    The threat is definitely transient (there for a split second and then gone again) and hence I'm leaning towards it not really being on your computer and hence a mail connection to webmail would explain it.

    :1014827
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