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Mac Fails to Delete Malphish-A

budgie

I have just installed Sophos and did a full scan I did not think it detected anything but later when I restarted the computer said there was a virus called Malphish-A  it says that the threat can be cleaned up so when I try to do this it just keeps running and  nothing happens, there is nothing written next to it either in the path and file name in the original location so I obviously cannot Manually deleted it

If restart the computer it just finds it again I would  appreciated any help as I have no idea how to deal with this 

 

Many thanks

 

Barry

:1014803


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  • 0

    Hmmm.  Nothing in any of the logs?

    Can you screenshot what you see (alert, expanded Quarantine Manager window)?

    When does the alert appear?  Straight after a reboot and login or when opening a particular application or folder?  If you can narrow down when and what may be triggering the alert that would help.

    If the alert appears on login does your user account have anything particular listed to start on login under 'System Preferences' | 'Users & Groups' | Select your account | Select the 'Login Items' tab.  Example:

    2013-12-04_19-23-52.png

    When you did a full scan, did you perform a full scan of the entire computer, with no exclusions set and include compressed files?  To scan inside compressed files ensure the option shown below is checked.

    2013-11-14_19-42-44.png

    Finally I suggest running another scan ('Scan This Mac' with no exclusions and compressed files checked) and see if it returns something this time.

    :1014817
Reply
  • 0

    Hmmm.  Nothing in any of the logs?

    Can you screenshot what you see (alert, expanded Quarantine Manager window)?

    When does the alert appear?  Straight after a reboot and login or when opening a particular application or folder?  If you can narrow down when and what may be triggering the alert that would help.

    If the alert appears on login does your user account have anything particular listed to start on login under 'System Preferences' | 'Users & Groups' | Select your account | Select the 'Login Items' tab.  Example:

    2013-12-04_19-23-52.png

    When you did a full scan, did you perform a full scan of the entire computer, with no exclusions set and include compressed files?  To scan inside compressed files ensure the option shown below is checked.

    2013-11-14_19-42-44.png

    Finally I suggest running another scan ('Scan This Mac' with no exclusions and compressed files checked) and see if it returns something this time.

    :1014817
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