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AutoUpdate is not Running on Sophos Antivirus 9.1.6 on Mac OS 10.9

khinelay

Hello,

My antivirus auto update is not running. 

I found this thread http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/bd-p/FTT_MAC_MAGNET

and I run the command in applescript but it said i dont' have a file.

In the Library, Preferences, I found those sophos file 

file:///Users/mtkhinen/Library/Preferences/com.sophos.macendpoint.Sophos-Anti-Virus.plist

file:///Users/mtkhinen/Library/Preferences/com.sophos.ui.plist

Thanks in advance,

khinelay

:1018773


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Parents
  • 0

    Which thread have you looked at?  The link posted only goes to the Mac board with all the thread shown.

    Open Console and locate the install.log file...

    2014-08-26_10-11-11.png

    Are there any errors in the install.log that mention:

    2014-08-26_10-12-58.png

    And I'd be interested if running the command below (run from Terminal) helps or not

    sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Anti-Virus\ Home\ Edition.app/Contents/MacOS/tools/InstallationDeployer --install
    :1018797

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Which thread have you looked at?  The link posted only goes to the Mac board with all the thread shown.

    Open Console and locate the install.log file...

    2014-08-26_10-11-11.png

    Are there any errors in the install.log that mention:

    2014-08-26_10-12-58.png

    And I'd be interested if running the command below (run from Terminal) helps or not

    sudo /Library/Caches/com.sophos.sau/CID/Sophos\ Anti-Virus\ Home\ Edition.app/Contents/MacOS/tools/InstallationDeployer --install
    :1018797

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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