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MBP crashes while scanning

Dwood1

Hi all,

I downloaded SAV two days ago and have tried running a scan several times but every time I do it stops after a certain amount of time and the computer completely freezes up.  When I say freezes up I mean if I click on anything or try navigating to a different application I get the spinning wheel.  I think that it is a certain file that the scan is reaching that is causing the hold up (I believe it stopped at the same number of "remaining files" each time)  although I should try the scan again before saying that definitively.

Some details about what I'm using:

15" MBP (mid 2012)

Mountain Lion 10.8.4

Bootcamp partition with Windows 7 Home Premium

SAV version: 9.0.1, engine: 3.45.0

The last time I scanned I had Activity Monitor open as well and everything was running smoothly and then all disk activity flatlines.  After about 20 seconds or so it shows finder as not responding and I have to restart the computer.  I have tried deleting SAV and redownloading it but the problem persisted.

Any help would be much appreciated,

Dwood

:1013160


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    I'm not sure about the different partitions on your Mac.  I wouldn't have thought the Windows partition would cause any problem - one for the developers to be honest.

    The running of the Windows scan was probably for your peace of mind and that the Windows partition is clean - however it's not really anything to do with Mac OS X and SAV.  Put the Windows scan to one side.

    Back in Mac OS X...You have got all other applications closed during the Mac scan right?  Nothing in the menu bar that may not look 'open' but is running?  Best to confirm that first.

    With that done, the way I see it: you haven't been able to isolate if one or more files (or type of files) have caused the problem.  To do this it's logical to run a scan that outputs the file name as it runs.  Hence I can only suggest that you scroll back up to the sweep command I previously mentioned and run that.  When the hang occurs look in the log file and see what the most recent entries are.

    From there you can create a custom scan in the program for just the folder(s) where the problem files are and test if the custom scan has a problem - that would be a big step forward.

    Good luck.

    :1013248
Reply
  • 0

    I'm not sure about the different partitions on your Mac.  I wouldn't have thought the Windows partition would cause any problem - one for the developers to be honest.

    The running of the Windows scan was probably for your peace of mind and that the Windows partition is clean - however it's not really anything to do with Mac OS X and SAV.  Put the Windows scan to one side.

    Back in Mac OS X...You have got all other applications closed during the Mac scan right?  Nothing in the menu bar that may not look 'open' but is running?  Best to confirm that first.

    With that done, the way I see it: you haven't been able to isolate if one or more files (or type of files) have caused the problem.  To do this it's logical to run a scan that outputs the file name as it runs.  Hence I can only suggest that you scroll back up to the sweep command I previously mentioned and run that.  When the hang occurs look in the log file and see what the most recent entries are.

    From there you can create a custom scan in the program for just the folder(s) where the problem files are and test if the custom scan has a problem - that would be a big step forward.

    Good luck.

    :1013248
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