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MBP crashes while scanning

Dwood1

Hi all,

I downloaded SAV two days ago and have tried running a scan several times but every time I do it stops after a certain amount of time and the computer completely freezes up.  When I say freezes up I mean if I click on anything or try navigating to a different application I get the spinning wheel.  I think that it is a certain file that the scan is reaching that is causing the hold up (I believe it stopped at the same number of "remaining files" each time)  although I should try the scan again before saying that definitively.

Some details about what I'm using:

15" MBP (mid 2012)

Mountain Lion 10.8.4

Bootcamp partition with Windows 7 Home Premium

SAV version: 9.0.1, engine: 3.45.0

The last time I scanned I had Activity Monitor open as well and everything was running smoothly and then all disk activity flatlines.  After about 20 seconds or so it shows finder as not responding and I have to restart the computer.  I have tried deleting SAV and redownloading it but the problem persisted.

Any help would be much appreciated,

Dwood

:1013160


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  • 0

    The 'Issues detected' will only be encrypted files or corrupt (to the scanner) files - nothing to worry about.  See my reply to the same report here.

    Sounds like the problematic file/folder hasn't been found yet - you have picked a few folders but no problem so far.  Can you try a custom scan of the whole hard drive like this...

    ...but on the options tab de-select the option for 'Scan inside archives and compressed files' (shown above the clean-up option highlighted in red)...

    Then let the scan run.  Keep the Console open and watch/reload the log as it goes.

    I could suggest a couple more things, but it's best to change just one thing and test.  With the advice above you're doing a 'Scan This Mac' scan but excluding compress files and with changing just that it would be interesting to know the outcome.

    :1013172
Reply
  • 0

    The 'Issues detected' will only be encrypted files or corrupt (to the scanner) files - nothing to worry about.  See my reply to the same report here.

    Sounds like the problematic file/folder hasn't been found yet - you have picked a few folders but no problem so far.  Can you try a custom scan of the whole hard drive like this...

    ...but on the options tab de-select the option for 'Scan inside archives and compressed files' (shown above the clean-up option highlighted in red)...

    Then let the scan run.  Keep the Console open and watch/reload the log as it goes.

    I could suggest a couple more things, but it's best to change just one thing and test.  With the advice above you're doing a 'Scan This Mac' scan but excluding compress files and with changing just that it would be interesting to know the outcome.

    :1013172
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