Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 10 replies
  • Subscribers 6 subscribers
  • Views 21095 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

MBP crashes while scanning

Dwood1

Hi all,

I downloaded SAV two days ago and have tried running a scan several times but every time I do it stops after a certain amount of time and the computer completely freezes up.  When I say freezes up I mean if I click on anything or try navigating to a different application I get the spinning wheel.  I think that it is a certain file that the scan is reaching that is causing the hold up (I believe it stopped at the same number of "remaining files" each time)  although I should try the scan again before saying that definitively.

Some details about what I'm using:

15" MBP (mid 2012)

Mountain Lion 10.8.4

Bootcamp partition with Windows 7 Home Premium

SAV version: 9.0.1, engine: 3.45.0

The last time I scanned I had Activity Monitor open as well and everything was running smoothly and then all disk activity flatlines.  After about 20 seconds or so it shows finder as not responding and I have to restart the computer.  I have tried deleting SAV and redownloading it but the problem persisted.

Any help would be much appreciated,

Dwood

:1013160


This thread was automatically locked due to age.
Parents
  • 0

    OK,

    I have scanned the following folders and here are the results:

    Library scan:

    No threats

    System scan:

    No threats

    Users scan:

    No threats

    Issues detected

    Applications scan:

    No threats

    Issues detected

    User Information scan:

    No threats

    So, could the issues be what are freezing the computer?  Quarantine manager doesn't recognize them (just like on that other discussion thread), so is there something or some location that I haven't scanned that could contain the trouble child?

    I also found no record of past attempted scans.

    Thanks,

    Dwood

    :1013168
Reply
  • 0

    OK,

    I have scanned the following folders and here are the results:

    Library scan:

    No threats

    System scan:

    No threats

    Users scan:

    No threats

    Issues detected

    Applications scan:

    No threats

    Issues detected

    User Information scan:

    No threats

    So, could the issues be what are freezing the computer?  Quarantine manager doesn't recognize them (just like on that other discussion thread), so is there something or some location that I haven't scanned that could contain the trouble child?

    I also found no record of past attempted scans.

    Thanks,

    Dwood

    :1013168
Children
No Data