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MBP crashes while scanning

Dwood1

Hi all,

I downloaded SAV two days ago and have tried running a scan several times but every time I do it stops after a certain amount of time and the computer completely freezes up.  When I say freezes up I mean if I click on anything or try navigating to a different application I get the spinning wheel.  I think that it is a certain file that the scan is reaching that is causing the hold up (I believe it stopped at the same number of "remaining files" each time)  although I should try the scan again before saying that definitively.

Some details about what I'm using:

15" MBP (mid 2012)

Mountain Lion 10.8.4

Bootcamp partition with Windows 7 Home Premium

SAV version: 9.0.1, engine: 3.45.0

The last time I scanned I had Activity Monitor open as well and everything was running smoothly and then all disk activity flatlines.  After about 20 seconds or so it shows finder as not responding and I have to restart the computer.  I have tried deleting SAV and redownloading it but the problem persisted.

Any help would be much appreciated,

Dwood

:1013160


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  • 0

    Diz,

    First off, thanks for the speedy reply!

    Now to answer your questions:

    1.  How did you do that?   Properly uninstalling and reinstalling?

    Yes I went through the SAV uninstaller

    2.  I assume you are running a 'Scan This Mac' scan? And hence all local drives are being scanned.  Is it just the main hard drive it's scanning or are there one or more secondary drives or USB/FireWire drives attached?

    Yes I was just using the 'Scan This Mac'  option, and no I do not have any external hard drives.

    3.  Is there anything in the Console log that hints at where the scan got to?  

    No, unfortunately because it stops mid-scan and I am forced to restart the computer, I don't think it recorded any of the progress it made on the scans, but let me check and get back to you.

    Ok so, custom scans are in progress as I type, I am just going through folder by folder (i.e. Applications, Library, Users, etc).  All of the 'Scan This Mac' scans that I did I had closed all other applications.

    Thanks again,

    Dwood

    :1013164
Reply
  • 0

    Diz,

    First off, thanks for the speedy reply!

    Now to answer your questions:

    1.  How did you do that?   Properly uninstalling and reinstalling?

    Yes I went through the SAV uninstaller

    2.  I assume you are running a 'Scan This Mac' scan? And hence all local drives are being scanned.  Is it just the main hard drive it's scanning or are there one or more secondary drives or USB/FireWire drives attached?

    Yes I was just using the 'Scan This Mac'  option, and no I do not have any external hard drives.

    3.  Is there anything in the Console log that hints at where the scan got to?  

    No, unfortunately because it stops mid-scan and I am forced to restart the computer, I don't think it recorded any of the progress it made on the scans, but let me check and get back to you.

    Ok so, custom scans are in progress as I type, I am just going through folder by folder (i.e. Applications, Library, Users, etc).  All of the 'Scan This Mac' scans that I did I had closed all other applications.

    Thanks again,

    Dwood

    :1013164
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