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Custom Scans on Sophos 9.0.1

Hughmoz1

Hello thee

I set up 2 scans on Sophos on my i-Mac. The 1st scans my i-Mac hard drive and excludes the External Drive (TimeMachine backups) and the 2nd one scans my external drive (TimeMachine backups) and excludes the Hard Drive.

The 1st custom scan will work each time that I click on 'scan now', which seems straightforward to me.

Hhowever the 2nd scan worked the first time that I used it, but if I now click on 'scan now' on the same custom scan it  just says after 20 seconds the date and time and  says 'no threats found without actually scanning the external drive as far as I am aware as there are a lot of files on it.

I have tried duplicating the 2nd scan and I get the same result each time as listed above.

Am I supposed to set up a new custom scan every time to scan the external drive and if so hoe is i tthatt he 1st scan works evey time?

Any help apprciated

:1013375


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  • 0

    This is not what should happen.

    I can recreate the issue though...I plug in a USB pen drive, the drive mounts.  I create a custom scan of the drive and then run the scan.  The scan takes the right amount of time and then completes with a summary.  I then unmount the drive in Finder and run that same custom scan again.  SAV does its 'Calculating' thing and the jumps straight to the summary - it fails to report that the drive isn't there any more.

    Now, I'm sure this didn't happen on the first test run, and I can prove it from the log...

    Scan name: "USB pen drive"
Scan items:
	Path: /Volumes/NEW VOLUME enabled: yes
Configuration:
	Scan inside archives and compressed files: Yes
	Automatically clean up threats: No
	Action on infected files: Report only
	Live Protection enabled: Yes

Immediate scan started at 2013-09-12


Scan completed at 2013-09-12.
	1765 items scanned, 0 threats detected, 0 issues

    ...but on subsequent runs I get an 'Issues detected' flag in the scan summary...

    If I look in the scan log (through Console) I see the message...

    2013-09-12 Issue: item at path "/Volumes/NEW VOLUME" does not exist

Scan completed at 2013-09-12.
	0 items scanned, 0 threats detected, 1 issues

    So...maybe the drive isn't properly mounted in OS X.  Try unmounting the drive properly (eject via Finder) and plug it back in., then scan again.

    If that doesn't resolve it try the good old fashioned reboot and try again.

    Post back your findings and what happens - include what it says in the log (check via the Console app).  Example:

    :1013381
Reply
  • 0

    This is not what should happen.

    I can recreate the issue though...I plug in a USB pen drive, the drive mounts.  I create a custom scan of the drive and then run the scan.  The scan takes the right amount of time and then completes with a summary.  I then unmount the drive in Finder and run that same custom scan again.  SAV does its 'Calculating' thing and the jumps straight to the summary - it fails to report that the drive isn't there any more.

    Now, I'm sure this didn't happen on the first test run, and I can prove it from the log...

    Scan name: "USB pen drive"
Scan items:
	Path: /Volumes/NEW VOLUME enabled: yes
Configuration:
	Scan inside archives and compressed files: Yes
	Automatically clean up threats: No
	Action on infected files: Report only
	Live Protection enabled: Yes

Immediate scan started at 2013-09-12


Scan completed at 2013-09-12.
	1765 items scanned, 0 threats detected, 0 issues

    ...but on subsequent runs I get an 'Issues detected' flag in the scan summary...

    If I look in the scan log (through Console) I see the message...

    2013-09-12 Issue: item at path "/Volumes/NEW VOLUME" does not exist

Scan completed at 2013-09-12.
	0 items scanned, 0 threats detected, 1 issues

    So...maybe the drive isn't properly mounted in OS X.  Try unmounting the drive properly (eject via Finder) and plug it back in., then scan again.

    If that doesn't resolve it try the good old fashioned reboot and try again.

    Post back your findings and what happens - include what it says in the log (check via the Console app).  Example:

    :1013381
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