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Can't log in on startup, locked out, various errors

I was doing some disk utility stuff this evening and noticed some partitions on my drive which I'd never noticed before. Being a bit suspicious, I attempted to erase these.

When I rebooted I'm greeted by the usual sophos log in screen, which I get every time I boot up (asking for my user name and password).

However now when I put in the same user name and password I get this error - 'Failed to Boot!' (14).

Going to the troubleshooting options (navigating using TAB) also is no help. The 'Recover' option simply says 'failed to locate authentication data' (3)', the 'decrypt partition' also fails with the error 'decryption failed (3)'. Showing the log reveals various errors including 's gpoa - logic: Authentication backup not found' and 'utilslib: sgPutNvStorage: ESA Partition not found'. I also get a 'failed to export log! (3)' error when trying to export this.

This must all stem from my attack on the mysterious partitions which (as I now know) Sophos was using to store various data which it needed.

Is there a way of rebuilding this or repairing it? HELP!!!

At the moment I cannot log into the machine and it's totally useless and the Sophos screen is the first thing I see on boot up and I can't get past it.

Any help with with would be greatly appreciated, as I urgently need to access this machine!!!

:1012628


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  • Hi mattcollbadger,

    Looks like you've run into problems with the Sophos SafeGuard disk encryption product. Those magic partitions are used for holding the necessary keys and software to boot Mac OS X after you've passed the first security check (the login screen).

    This is the forum for the free Sophos Anti-Virus product (which is different than the SafeGuard product). Sorry we aren't going to be able to be more helpful though, and I hope that you get things sorted out.

    You will need to contact your system administrator who can contact Sophos Support to get resolution to your issue.

    :1012634
Reply
  • Hi mattcollbadger,

    Looks like you've run into problems with the Sophos SafeGuard disk encryption product. Those magic partitions are used for holding the necessary keys and software to boot Mac OS X after you've passed the first security check (the login screen).

    This is the forum for the free Sophos Anti-Virus product (which is different than the SafeGuard product). Sorry we aren't going to be able to be more helpful though, and I hope that you get things sorted out.

    You will need to contact your system administrator who can contact Sophos Support to get resolution to your issue.

    :1012634
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