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Slow browsing after upgrade to Mavericks and SAV for Mac version 9

LKJ

I have a problem. I have SAV 8.0.3c installed on an iMac running OSX 10.7.5, on access protection is enabled and web pages load virtually instantly. I have SAV 9.0.8 installed on an iMac running 10.9.2 and web pages are significantly slowed with on acess enabled. They are slowed to the point I thought something was wrong with my ISP. I still had 8.0.3c installed when I upgraded to Mavericks and eventually updated SAV to 9.0.8. Could there be some residual file left over from 8.0.3c that is slowing things down or is 9.0.8 just slow on Mavericks? I've tried with three different browsers.

TIA

Louis

:1016589


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    erdeynunley wrote:

    I'm unable to get the Remove Sophos Anti-Virus.pkg to run.

    Version 9 doesn't have .pkg files, only .app files so it sounds like you have version 8.  And as you mention the /Library/ folder I think it's not the Home Edition as the Home Edition has the uninstaller in the Applications folder.  Where did you get the install from?  Perhaps a company or college, but not Sophos.com?

    If you do have version 8 installed you shouldn't be experiencing slow browsing due to Web Protection because only version 9 has Web Protection.

    erdeynunley wrote:

    Running the fresh download of v9 fails, with this message: "An incompatible product is installed. This software cannot be installed over the existing installation. No changes were made to the existing installation."

    For that error see the thread below and pick the post that applies.  Read both the first and second posts as you may not have the Home Edition.  Making an assumption that you have the home edition and have version 8 you could have only moved the 'Sophos Remove' app to the Trash and should follow the first post on the thread to replace the uninstaller and upgrade to version 9.  If you don't have version 8 home edition (you got the installer from your company or college, etc.)  then you need to see the second post on thread as that's a crossgrade of products and won't work - you have uninstall the current v8 with the 'Remove Sophos Anti-Virus.pkg' and then install v9.  It's all explained in more detail, with videos, in the thread.

    http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

    I hope that helps. :smileyhappy:

    :1016629

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0
    erdeynunley wrote:

    I'm unable to get the Remove Sophos Anti-Virus.pkg to run.

    Version 9 doesn't have .pkg files, only .app files so it sounds like you have version 8.  And as you mention the /Library/ folder I think it's not the Home Edition as the Home Edition has the uninstaller in the Applications folder.  Where did you get the install from?  Perhaps a company or college, but not Sophos.com?

    If you do have version 8 installed you shouldn't be experiencing slow browsing due to Web Protection because only version 9 has Web Protection.

    erdeynunley wrote:

    Running the fresh download of v9 fails, with this message: "An incompatible product is installed. This software cannot be installed over the existing installation. No changes were made to the existing installation."

    For that error see the thread below and pick the post that applies.  Read both the first and second posts as you may not have the Home Edition.  Making an assumption that you have the home edition and have version 8 you could have only moved the 'Sophos Remove' app to the Trash and should follow the first post on the thread to replace the uninstaller and upgrade to version 9.  If you don't have version 8 home edition (you got the installer from your company or college, etc.)  then you need to see the second post on thread as that's a crossgrade of products and won't work - you have uninstall the current v8 with the 'Remove Sophos Anti-Virus.pkg' and then install v9.  It's all explained in more detail, with videos, in the thread.

    http://openforum.sophos.com/t5/Mac-tools-help/An-incompatible-product-is-installed-you-have-removed-the/td-p/14623

    I hope that helps. :smileyhappy:

    :1016629

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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