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FAILURE!

I can't believe how disappointed I was!  Had high hopes for SAV HE.  Have MBP-R, Mavericks,  & this seemed ideal exra protection  So far I have downloaded twice, uninstalled once.  I now get a scan window, an install window, but no icon, no preferences.  My first install gave me an icon, did a scan; then "outdated files";  for Update Now , got: "could not contact primary server". I tried checking preferences, then Console:  "authentication error" (have no idea where to get "updating credentials" required);  then finally lost all access to everything but the INSTALL window, no icon, just listing in Home folder "Applications", which brings up a "scans" window. Which is where it stands with second install:  no icon, no access other than the scan window.  Totally useless. It's probably my fault, but the day has gone by and no happy ending.  Bye, bye SAV!

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  • After I vented here (above), I went back and clicked the "scans" window again, & noticed (at last!) that Sophos was in the Menu bar.  Went in and tried "UPDATE NOW".  Which worked!  Smoohly.  Also, access to preferences, and icon in menu bar again!  Yeah!  Life begins anew.  

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