This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Could not contact primary server - Sophos AV Mac Home Edition

I noticed over the last few days an 'x' in the middle of my Sophos shield - when I try to 'update now' I get the pop up window to say "Could not contact primary server" nothing has changed on my Mac, and I cant work out what is going wrong.

I am using MAX OX - 10.8.2

I have also followed the only recommendations, and tried to uninstall Sophos, to inc=stall a fresh version, but there is no 'uninstall' in my Apps (I have not deleted it, so cannot work out why its not there....)

Anyone got a any suggestions on the 'primary server' issue, or how I can uninstall to try a fresh install...?

Many thanks

This thread was automatically locked due to age.

0 jsouza99 over 12 years ago

I had the same problem with the Sophos on my Mac. Then, after doing something completely unrelated to my system, I have been able to connect every time.
I changed the length of time before my Mac goes into "standby" mode. Apple has this time set to a relatively short period to maximize battery life. I lengthened the time to eliminate the slight delay between opening the lid of my MacBook Pro and when I could enter my password.
I got this from the site iMore which reported it from Ewal.net. Here's what you do:
Launch Terminal.
Type: pmset -g
You will probably see: standbydelay 4200
I changed my standbydelay to a value of 43200. I did so by typing:
sudo pmset -a standbydelay 43200
You will have to enter your password. Be careful, you can mess up your computer if you don't type this in exactly as it should be.
I suggest you search the web for the larger article on iMore or Ewal.net.
Let us know how this works.
:1011862
Cancel
Vote Up 0 Vote Down

Cancel