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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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    martyshen wrote:

    Thanks again for all of your time!

    No problem - I want to get to the bottom of it.

    The log you emailed is the on-access scanner log and not an on demand log - plus it doesn't show any detections.

    OK....

    Can you open Quarantine Manager, authenticate with the padlock icon [1], select all the item you have in the list [2], then select 'Clear from List [3] (see screenshot below for guidance).

    After that run a fresh 'Scan This Mac' scan and hopefully once complete there will actually be a scan log you can forward.

    2014-04-17_20-15-14.png

    :1016967
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  • 0
    martyshen wrote:

    Thanks again for all of your time!

    No problem - I want to get to the bottom of it.

    The log you emailed is the on-access scanner log and not an on demand log - plus it doesn't show any detections.

    OK....

    Can you open Quarantine Manager, authenticate with the padlock icon [1], select all the item you have in the list [2], then select 'Clear from List [3] (see screenshot below for guidance).

    After that run a fresh 'Scan This Mac' scan and hopefully once complete there will actually be a scan log you can forward.

    2014-04-17_20-15-14.png

    :1016967
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