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I cannot manually cleanup detected threats

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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  • :smileysad: cannot load the message...

    2014-04-16_18-05-39.png

    I've not seen this problem before.

    Did you find the video useful and did it help show what is required?

    This may be a one off.  If you created the output file as shown in the video can you have a go at emailing it through again?

    :1016913
Reply
  • :smileysad: cannot load the message...

    2014-04-16_18-05-39.png

    I've not seen this problem before.

    Did you find the video useful and did it help show what is required?

    This may be a one off.  If you created the output file as shown in the video can you have a go at emailing it through again?

    :1016913
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