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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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    Thanks for the screenshot - that's a lot of items!

    Follow the link to the logs thread and watch the video there.  You'll need to look in the log via Console and search for failed cleanups and then you'll know the full path to the items.  Post back extracts of what you see.  Let me know if you need any help with the process.

    :1016817
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  • 0

    Thanks for the screenshot - that's a lot of items!

    Follow the link to the logs thread and watch the video there.  You'll need to look in the log via Console and search for failed cleanups and then you'll know the full path to the items.  Post back extracts of what you see.  Let me know if you need any help with the process.

    :1016817
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