This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

I cannot manually cleanup detected threats

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


This thread was automatically locked due to age.
Parents

  • easyoz wrote:

    Do I need to do anything with these? What?



    That's it.  Just keep Sophos running and make sure it's up to date.

    The corrupt files are generally nothing to worry about.  See this video about issues detected:

    :1014669

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply

  • easyoz wrote:

    Do I need to do anything with these? What?



    That's it.  Just keep Sophos running and make sure it's up to date.

    The corrupt files are generally nothing to worry about.  See this video about issues detected:

    :1014669

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Children
No Data