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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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  • 0

    Really made progress!!  I Revealed in Finder and was able delete there and then did the "clear from List" on the remaining items.  I neglected to do the screen shot before i deleted and cleared.  Afterwards I ran a scan which found 1 threat that Sophos could remove.  I did that and ran another scan.  This time NO THREATS! Sophos did find some issues which I believe are "corrupt files" shown in the scan log.  Do I need to do anything with these? What?

    I truly appreciate your help on this drawn out process.

    :1014661
Reply
  • 0

    Really made progress!!  I Revealed in Finder and was able delete there and then did the "clear from List" on the remaining items.  I neglected to do the screen shot before i deleted and cleared.  Afterwards I ran a scan which found 1 threat that Sophos could remove.  I did that and ran another scan.  This time NO THREATS! Sophos did find some issues which I believe are "corrupt files" shown in the scan log.  Do I need to do anything with these? What?

    I truly appreciate your help on this drawn out process.

    :1014661
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