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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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    Is there one or more items listed in the quarantine manager at the moment?  If so can you unlock the panel select one of the items and click 'Reveal in Finder' as it might be best to go round and try to remove as much as possible.

    If you can do that and then 'Clear From List' any remaining items (so the quarantine is empty).  Then run a fresh scan and see what is still detected.

    A screenshot of the quarantine would help (cmd + shift + 4 + spacebar) if something else is detected.  If you need to redact parts right-click the screenshot (should be a .PNG file on your desktop) and open with 'Preview'.  You can select rectagular portions and then cmd+x to cut the part out and leave a gray box.  In Preview you can even use the dropdown menu Tools | Annotate ...and draw boxes over parts and/or comment on things.  Quite useful.

    :1014593
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  • 0

    Is there one or more items listed in the quarantine manager at the moment?  If so can you unlock the panel select one of the items and click 'Reveal in Finder' as it might be best to go round and try to remove as much as possible.

    If you can do that and then 'Clear From List' any remaining items (so the quarantine is empty).  Then run a fresh scan and see what is still detected.

    A screenshot of the quarantine would help (cmd + shift + 4 + spacebar) if something else is detected.  If you need to redact parts right-click the screenshot (should be a .PNG file on your desktop) and open with 'Preview'.  You can select rectagular portions and then cmd+x to cut the part out and leave a gray box.  In Preview you can even use the dropdown menu Tools | Annotate ...and draw boxes over parts and/or comment on things.  Quite useful.

    :1014593
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