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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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    Thanks for the video.  As you might expect, my screens aren't exactly like yours and I'm not sure what is relevant and what isn't.

    My log shows the virus in gmail attachments with a 10/10/13 date and each finding in the log has a 5 digit number as well as a title near the end of the string.

    Time Machine won't let me go back to 10/10/13 so I found the numbers in the current date.  I could not see the names or titles and could not open the files associated with the numbers.

    I tried deleting the file numbers and everything went as you showed except that they didn't delete.  I quit Time Machine and then went back in and the same numbers were still there.  I don't know if that is a good thing or a bad thing since I couldn't see the file names.

    :1014585
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  • 0

    Thanks for the video.  As you might expect, my screens aren't exactly like yours and I'm not sure what is relevant and what isn't.

    My log shows the virus in gmail attachments with a 10/10/13 date and each finding in the log has a 5 digit number as well as a title near the end of the string.

    Time Machine won't let me go back to 10/10/13 so I found the numbers in the current date.  I could not see the names or titles and could not open the files associated with the numbers.

    I tried deleting the file numbers and everything went as you showed except that they didn't delete.  I quit Time Machine and then went back in and the same numbers were still there.  I don't know if that is a good thing or a bad thing since I couldn't see the file names.

    :1014585
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