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I cannot manually cleanup detected threats

easyoz

I ran the Sophos for Mac Home edition v 9.0.3 on a macbook pro running 10.6.8.  It found 3 threats which I asked it to cleanup.  Cleanup failed.  In the details area it said to cleanup manually.  Doing that seems to involve running a custom scan but I have not been able to make that work.  I cannot get the threat name to stay in the custom scan area whether I have added a scan or not - I drag it in and it bounces back.  Additionally, the "path and file name" line isn't live so clicking on it does no good - it won't drag.  I have read and reread the instructions but can't figure out what I am missing.

:1014083


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    I was about to send the screen shot you asked for when I realized it had my name in it and while I have no issues with you seeing that, the site is available to all.

    The path  and file name is:  /Users/my name/Library/Mail/IMAP-myname@gmail.com@imap.gmail.co.....

    The Original Location is the same.  There are also locations shown in Time Machine.

    Hope this is enough information.

    :1014567
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  • 0

    I was about to send the screen shot you asked for when I realized it had my name in it and while I have no issues with you seeing that, the site is available to all.

    The path  and file name is:  /Users/my name/Library/Mail/IMAP-myname@gmail.com@imap.gmail.co.....

    The Original Location is the same.  There are also locations shown in Time Machine.

    Hope this is enough information.

    :1014567
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